Indianapolis Marriott East
The hotel is mid-renovation with spotty results: some rooms have nice updated bathrooms, but others feel cramped or worn.
Written by AI from guest reviews.
Praised forgreat customer service · spacious and comfortable rooms
Flagged forissues with cleanliness · unsatisfactory food and beverage service
Everything
Cons Nothing
Everything was excellent
Cons N/A
Awful experience with unprofessional staff
Cons The staff checked me in and sent me to a room that was already occupied. I walked in with my key card to a room someone else has already been assigned too and their belongings were in there. The staff laughed it off. The new downgraded room they sent us too had already open and drank water bottle left for us and blood splatters on the comforter.
Every thing was beautiful
Cons The bed was terrible
Can’t do much better!
This hotel was simply a great experience. The place was clean, attractive, and well kept up, and the staff were helpful. The rooms were briskly clean and quiet, the bathroom clean and well-functioning, the AC effective, and the pool was clear and fresh. The hallways were even bright with clean carpet, Lastly, the breakfast was “one of the best ever,” according to my daughter. Simply a place where we’d return in a heartbeat!
Do not stay here if you want to sleep
Avoid this hotel if you want a peaceful and restful stay. It is a huge conference center with multiple enormous conference/function rooms and hosts events of hundreds of people. I recently spent 3 nights at this hotel where a very large conference took place. The whole hotel was as busy as Atlanta airport over the Thanksgiving week. On Saturday night there was a function with a DJ that went on until 1.00am with very loud music I could hear and feel on the 3rd floor, with guests returning to their rooms until 2.00am. I did not sleep until 2.30am. When I spoke to the front desk, no explanation, no "what can we do to make this better for you" - nothing. The couldn't care less. On the positive side, as an Elite they gave me breakfast vouchers for the weekend, and the room was clean and recently updated. Unless you are staying here for a conference DO NOT STAY HERE, you will be sorely disappointed and if there is a weekend conference you won't sleep until 2.30am if there is music that can be heard all throughout the hotel. Stay somewhere else, please.
