Intercontinental Guangzhou Exhibition Center

A delightfully luxurious way to enjoy Canton Fair

Stayed here for the Canton Fair and I must say it's a great way to enjoy the fair. Relatively close in distance with great service -- we came back from the fair via shuttle and was greeted with a performance and snacks at the lobby! The receptionists are also very helpful in receiving deliveries from Taobao. Would come back to stay!

New times at an old buddy hotel

It's been some time now that I used to go to this hotel during the Canton Fair time to support our business properly, with good quality accommodations, nice meals and close to the fairgrounds. This time, I experienced a problem with my personal safebox that opened due to low battery of the safe, which is very risky as we store passports, money, and other valuable items. Also would like to leave a note related to the food, which was much more restricted during breakfast time, as well as orders at the room service were of a so small quantity that it was scary. When we pay over the average places, we expect consistency. Hope you get my comments in a good way and use them to improve your services.

Nice hotel, but need to train the front desk staff better!

When my colleague and I arrived at the reception after our flight from Hangzhou and an hour-long taxi ride from the airport, the front desk staff were disorganized to say the least. There was no welcome, no greeting, no attempt to check us in. And, it is not as it was very busy. There was hardly anyone else there besides us. After we got their attention and informed them that we had reservations, they started the process of checking us in. This should not be the case in an IHG hotel, especially not in an Intercontinental! Our experience in the Char restaurant was very mediocre. Service was slow or absent and again, it was not very busy. We left after we finished dinner and having waited for several minutes for someone to come and present the bill. After we left, I got a call and paid the bill. The prices were outrageous for the quality and quantity of food and drinks we consumed! However, the Cafe Aqua was nice. We had buffet dinner twice and breakfast also twice. Nina was very helpful and friendly. Among the other staff, the concierge Bale and Sing were both helpful.

nice trip

Very good experience, walk into the lobby, the environment is very good, everyone is very warm, the service is very good, everyone's attention is very high, my family and I are very happy to eat here, I think they work very hard, but everyone is very good passion.

Recommended

Excellent Service, friendly and always available. Well located, many options for dinner around the area, also some shopping malls

Outstanding

Cannot fault this hotel. I do not speak chinese at all and was"out of my depth" in China in many ways when I came to visit my son. This hotel made it so easy for me to manage and was a great safe haven for me. The service was very personal and staff anticipated my needs before I even asked remembering my coffee preferences and so forth. Facilities are beautiful , comfortable and very clean. The food is excellent and there is a variety of restaurants to choose from. The location is excellent. We will definitely stay here again the next time we visit Guangzhou.