InterContinental Hanoi Westlake by IHG

Rooms and hotel not maintained poor kept

The lake view are bad , nothing much to do for kids , service is so bad ,

Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.

Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .

Payed for on water room with city water view, got view over construction on second floor. Photos not as promised. If it was not for just staying over night I would have asked for a refund/room upgrade

This property is Amazing and a must stay destination hotel. It’s beautiful. The staff go over and above to make the experience top level. I’ll always want to stay with them