InterContinental Kansas City at the Plaza
The rooms are spacious, clean, and comfortable with good beds and views.
Praised forexcellent service · great location
Flagged forpoor cleanliness · valet service issues
Spacious, clean, kind staff!
We had a wonderful experience at the Intercontinental! Breakfast was delicious, rooms were clean and spacious, and the balcony was a beautiful place to relax at the end of the day. We will absolutely be returning! Above all of that, the kindness shown by the front reception staff was above and beyond. Thank you specifically to Sam, Erica, and Gavin. Yall were the cherry on top of a beautiful hotel stay.
Hotel Employee stole from me with no repercussions
My family and I stayed at the InterContinental Kansas City on the Plaza (InterContinental Kansas City At The Plaza) from July 31 to August 2 for a girls weekend with my kids. I bought one drink at the hotel bar, $13 plus a $1 tip, and closed my tab immediately. Days later my credit union flagged suspicious activity on my card from this hotel. When I checked, there was a $241 pending charge I never authorized. At checkout, the Front Office Manager investigated and confirmed that the bartender had altered my $1 tip to over $200 in their system. I filed a formal complaint, spoke with hotel management, and the corporate office. The GM’s own written response admitted to the charge being “erroneously authorized” and offered to comp my $13.56 drink (which has yet to occur). A comped drink does not address over $200 that was taken from my account without my consent. I have since disputed the charge with my bank, filed with IHG corporate, and I am now considering a police report. It has been almost 4 weeks with no real resolution and no refund. If this can happen to me, it can happen to any guest paying with a card at this property. Guests deserve to know their payment information is safe here. IHG Hotels & Resorts, this needs to be made right. #InterContinental #IHG #ConsumerProtection #KansasCity
Happy
Melinda was very nice and always ready to help with anything I need
Perfection
Amazing everything, Melinda made every day be amazing.
Great weekend in KC!
We're in KC with 3 kids for a business trip. My 3 young kids had the best time up in the it's concierge lounge with Don & Melinda Jones. The breakfast options were just what we needed. The beds were comfy & rooms were modern. We did have a small mini fridge. Highly recommend adding the the concierge's lounge to your reservation!!
Average expedience in an older hotel that needs more attention.
Plumbing challenges. Toilet flush did not work. Bathroom sink drained very slowly. Staff was attentive and assisted professionally. Food was very good at breakfast and dinner was challenged.
