InterContinental Kansas City at the Plaza
The rooms are spacious, clean, and comfortable with good beds and views.
Written by AI from guest reviews.
Praised forexcellent service · great location
Flagged forpoor cleanliness · valet service issues
It was an okay stay, but for the cost, not much fun.
Location was great. Room was clean and beds were comfortable
Cons No bellman on duty, but the valet parking person helped us with our bags to the room. No baggage carts available. Not many people staying at the hotel, minimal restaurant amenities, but the staff was super.
The room and space it had
Cons Balcony doors didn't open enough for my wheelchair.
Spacious, clean, kind staff!
We had a wonderful experience at the Intercontinental! Breakfast was delicious, rooms were clean and spacious, and the balcony was a beautiful place to relax at the end of the day. We will absolutely be returning! Above all of that, the kindness shown by the front reception staff was above and beyond. Thank you specifically to Sam, Erica, and Gavin. Yall were the cherry on top of a beautiful hotel stay.
Hotel Employee stole from me with no repercussions
My family and I stayed at the InterContinental Kansas City on the Plaza (InterContinental Kansas City At The Plaza) from July 31 to August 2 for a girls weekend with my kids. I bought one drink at the hotel bar, $13 plus a $1 tip, and closed my tab immediately. Days later my credit union flagged suspicious activity on my card from this hotel. When I checked, there was a $241 pending charge I never authorized. At checkout, the Front Office Manager investigated and confirmed that the bartender had altered my $1 tip to over $200 in their system. I filed a formal complaint, spoke with hotel management, and the corporate office. The GM’s own written response admitted to the charge being “erroneously authorized” and offered to comp my $13.56 drink (which has yet to occur). A comped drink does not address over $200 that was taken from my account without my consent. I have since disputed the charge with my bank, filed with IHG corporate, and I am now considering a police report. It has been almost 4 weeks with no real resolution and no refund. If this can happen to me, it can happen to any guest paying with a card at this property. Guests deserve to know their payment information is safe here. IHG Hotels & Resorts, this needs to be made right. #InterContinental #IHG #ConsumerProtection #KansasCity
Happy
Melinda was very nice and always ready to help with anything I need
Perfection
Amazing everything, Melinda made every day be amazing.
