InterContinental Pattaya Resort by IHG

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Cons لا شي

Swimming pool Breakfast Buggy car

Cons Nothing

Best resort and hotel I ever had!!!

Stunningly beautiful place with some problems

We stayed at this hotel for 4 nights as part of a family trip to Thailand. Although there are beautiful sites at Pattaya (the floating market is a must!), in retrospect I would skip Pattaya and stay in the islands but there is lot's to do for families with kids though the good attractions are quite expensive. The hotel is stunning. Beautiful green areas, very clean and luxurious. We were given a basic room, not as we expected from such an expensive hotel. The shower didn't work well, there were no towels when we arrived and also one time after cleaning. We asked and they brought us quickly but these little things are supposed to be perfect in such a hotel. Our room in general looked outdated, old style. We asked for an upgrade but they wouldn't upgrade us saying that the hotel was fully booked. It didn't seem fully booked. The hotel's grounds are amazing. Beautiful areas and pools. A wonderful serenity pool. The main restaurant was very good though not cheap. We also used the Italian restaurant by the pools which was good but with very limited selection. The hotel is located uphill so there are a lot of stairs to and from the pool. We didn't mind but it can be challenging for people who struggle. The hotel is at the outskirts of the city center so you have to use taxis and grab/bolt etc. The hotel has a shuttle to the city malls. Overall, I would recommend this place more for couples than families though our 8 year-old enjoyed himself and kept himself busy. I had a massage at the hotel's spa which was wonderful. The hospitality and the treatment itself were great.

Perfect I will come back again

A perfect resort with high-level service and attitude. The cleanliness of the resort and the rooms are exceptional.

First impressions are often about smiles, aren't they?

I have the opportunity to stay here every year, and each time I have a positive experience and leave with a great impression. This has made me a regular guest, and I can't bring myself to stay anywhere else. I especially enjoy the club lounge because the cocktail hour starts at 8 PM, which is a perfect time for me. All the staff here are excellent, except for one person in the club lounge nicknamed JJ. You know what? Throughout my entire stay, I never saw a smile from her. No welcome, no farewell, no smile, no laughter, no greeting to guests of any nationality. All I heard from her was, "What would you like?" Yes, she was doing her job, but she lacked the heart to serve. I saw other staff members chatting and interacting with guests of all nationalities; she was the only one who was so reserved and made me feel uncomfortable. Even the staff at the outdoor restaurants, the main restaurant upstairs, and the pool staff made me feel good about returning here. I don't understand why someone with this kind of personality is assigned to the club lounge, serving guests. Someone with that personality would be better suited for accounting or office work, where they wouldn't have to interact with anyone and wouldn't feel forced to work there. Anyway, I hope the hotel will listen to my feedback. I just don't want a small number of people to tarnish the reputation of the hotel I love.