Jacaranda Hotel - Nairobi

Amazing service and confort without the noise and business of the newer hotels

Amazing staff and service. Gym and pool are really good, perhaps the machines are not new, but the group classes and the possibility of being supported by a personnel trainer added lots of value.

Cons Food is not that good and buffet food tasted over-heated or was not all available. However, I found the same in most of the nearby hotel-restaurants were I paid way higher. A la carte dishes were much better.

Train the staffs more make their more friendly and enthusiastic

Location is perfect ! Room just a little old but good and clean . Just the staffs idk some r nice some they have no idea what they doin 🤣I’ve been experienced many hotel in Kenya safari or center but their staffs kinda indifferent and a little cold hope they can be more enthusiastic thx

Cons Some staffs have no idea what they doin I feel like they r customers

A very serious security incident occurred at this hotel, my iPhone has been stolen

Cons A very serious security incident occurred at this hotel, and I am extremely disappointed with how the management has handled it. My smartphone was stolen from the hotel premises. What makes this incident particularly concerning is that the person suspected of stealing it was apparently not even a hotel guest and had been able to access and use the hotel facilities using false identification information. This raises very serious questions about the hotel's security procedures and how non-guests are allowed to enter and use its facilities. The matter has already been reported to the police and is being handled as a criminal case. Despite the seriousness of the incident, the hotel's management initially showed very little willingness to take responsibility or properly address the situation. Each time I followed up, I was simply told that someone would contact me again, but nothing meaningful happened. After I posted this review, I was finally contacted by the management team. However, their response made the situation even worse. I was told that the reason they had not properly responded earlier was because the responsible manager had been on leave. The female manager I spoke with told me that she had worked at the hotel for 17 years, but I was extremely disappointed by the way she handled the situation. There was no meaningful apology for either the theft or the lack of follow-up. Instead, I felt that I was being treated as the problem simply because I had posted this review. Most shockingly, I was told that they would not proceed with addressing my case unless I removed the review. I find this completely unacceptable. A guest's phone was stolen on the hotel premises, the suspected individual had apparently accessed the facilities using false identification information, and I had repeatedly tried to resolve the matter directly with the hotel.

Il était bon

Il était passable

Cons Pas assez de prise dans la chambre

Great hotel lovely staff, good combination of price versus quality

Rapport qualité prix très décevant.

Lit confortable

Cons Pas d’eau chaude dans la salle de bain. Repas très cher surtout pour la qualité (buffet). Piscine réservée pour des cours aux enfants.