JW Marriott Chicago

Staff was lovely - everyone was polite and kind. Food was delicious from room service to bar to hotel restaurant.

Cons Beds were a little small. Would have liked more space to not feel so cramped. Sleep quality was definitely affected.

2 star hotel at 5 star pricing

It is unbelievable to me that this is a 5 star property charging a room rate with a comma. Not. Even. Close. Marriott should be embarrassed that this is the Chicago flagship. Possibly the worst night of sleep i have had in a hotel in 30 years in sales. Everything here is cheap except the price. From the absolute garbage pillows in your room (that can be switched...for OTHER garbage pillows) right down to the prison grade toilet paper in your bathroom. It’s like staying in a Super 8, but for a grand a night.

Classy, Clean Rooms. Smaller than usual but comfortable

Room was very clean. Staff was helpful. The location is absolutely amazing. We walked to broadway and most places in the loop. To go shopping in Michigan avenue it was about a 10 min uber. Restaurant in the building is really good

Cons Rooms are smaller compared to other JW Marriott, likely because it is an old building. But they were still comfortable and clean. Staff charged me a different rate than what I paid for in booking and then said I had to figure it out with Booking. So in that sense not very helpful.

Impressive stay

This is my second experience at this hotel and was upgraded with a suite night award. The room was luxe, *great* blackout curtains, and a generous sized living room with a giant sofa. The bathroom was also humongous. The breakfast was also quite nice and also open on the weekend. The food offerings at the restaurant in the lobby are expensive but high quality. The lounge evening offerings were also cute, significant, and thoughtfully produced. This hotel signifies one of the best lounge experiences I’ve had in the US and rivals international offerings. The customer service was also noticeably kind across check-in and also the lounge. The hotel made up for my previous problematic initial stay and I can now say I look forward to coming back; I’m glad I gave it a second chance.

Satisfactory but not outstanding.

The room was comfortable as was the bed.

Cons We had a room with a courtyard view as opposed to a city view. The price should have included a view.

A stunning Chicago stay!

This hotel is gorgeous and the staff are so courteous. It's a short walk away from Millennium Park, amazing food, shops and other activities, and also on the same block as the CTA transit line so getting anywhere across the city is accessible.