JW Marriott Hotel Guadalajara

Exceptional Service. Made Our Stay Unforgettable.

My stay at the JW Marriott Guadalajara was exceptional from start to finish, but the true highlight was the Executive Lounge experience. The level of hospitality, professionalism, and attention to detail was outstanding. A special thank you to Carlos Mata, who consistently went above and beyond to ensure every guest felt welcomed and valued. His warm personality, genuine care, and commitment to providing first-class service elevated the entire experience. Whether it was anticipating guests’ needs, offering local recommendations, or simply greeting everyone with a smile, Carlos exemplified what luxury hospitality should be. The Executive Lounge itself was beautifully maintained, with excellent food and beverage offerings throughout the day, but it was the service that truly set it apart. Carlos made every visit feel personalized and memorable. JW Marriott Guadalajara is fortunate to have such a dedicated team member representing their brand. I look forward to returning and highly recommend this hotel to anyone visiting Guadalajara. Five stars all around!

Fenomenal

Carlos Mata ... gratitude for the outstanding service he provided, it was in an amazing experienced. in charge of the hospitality continental breakfast and he made sure my family was well fed everyday for the 4 days of our stayed. He went beyond his job duties to make sure my family had an unforgettable experience.

Great Family Trip During the World Cup—Thank You, Leilani!

Our family visited Guadalajara during the World Cup and stayed at the JW Marriott. Since it was our first time visiting the city, I reached out to the concierge team for assistance with transportation arrangements, restaurant recommendations, and finding an authentic mariachi experience. Leilani Valencia was exceptionally helpful, professional, and kind throughout our stay. She patiently assisted me with multiple transportation requests and always responded promptly and graciously. Her recommendations were excellent, especially the mariachi experience, which our entire family thoroughly enjoyed and will remember for years to come. Leilani’s warm hospitality made us feel truly welcome and comfortable from the moment we arrived. Thanks to her thoughtful assistance and local expertise, we had a fantastic time exploring Guadalajara and enjoying the World Cup festivities. I sincerely appreciate all of Leilani’s help and dedication to making our trip special. She is a tremendous asset to the JW Marriott team, and I would highly recommend her assistance to anyone staying at the hotel. Thank you, Leilani, for helping make our family trip such a memorable one!

Breakfast Hero: Jose Reyes

Breakfast was awesome. Jose Reyes went beyond on his service. Everything was fantastic and clean.

Great time

So friendly, we loved Jose Reyes. He helped us so much

Have never had anything like this before.

Fantastic. Jose Reyas was fantastic with service.