JW Marriott Hotel Macau

Comfortable and stress free stay!

We had pleasant stay at JW Marriott Macau. The standout aspect was the customer service, specifically Executive lounge and Manager Inga, thank you looking after my family. I highly recommend to who looking for a comfortable and stress- free stay.

Family’s favorite resort

Once again the Jw Macau didn’t disappoint. We went in a group of 9 people and an unforgettable time again. The staff goes out of their way to make sure each guest was taken care of and nothing was too troublesome. We have just checked out and are planning the next trip. The staff is what stands out. The executive lounge was only opened starting at 2pm this trip. To my understanding, it will close entirely when I return in October. This is truly unfortunate and seems that there will be some changes from what we are use to. Thank you Sophia and the wonderful staff, especially at the lounge. Ariel and Inga thank you for being so personable. My kids still remember you. Thank you again.

Absolutely wonderful in January!

The winter sunshine had seemed to permeate all...and my memories have remained sparkling. The hotel was in fine form... the Club Lounge immaculate; the available Pool and Gymnasium bustling. I had loved the views from my high floor room and the staff were uniformly kind and magnanimous. I cannot wait to return someday. It was a superb Hotel to be staying at with friends as well.

Excellent Hotel and Attention to Detail

A truly excellent hotel. I cannot say enough about the staff especially David the VP of Ops, Edel (hope I got that right) from the concierge team and Inga from the executive lounge plus the whole executive lounge team. This hotel exudes great service from the moment you arrive. Friendly bellmen, efficient staff getting you through the lobby and in our case to the executive lounge to check in. As an Ambassador member I was given an oversized room and my daughter was near in a regular room. Both rooms were large and very well appointed. The little details matter and here the hotel nails it. 1. Endless bottled water provided in room. At one point my daughter had over 25 bottles. Bravo! 2. Ties for your device cables. 3. Fresh fruit replenished daily. 4. Bountiful towels replaced twice per day. 5. Bountiful sundries in bathroom. 6. FREE MINIBAR. Bravo! 7. Good TV channel assortment 8. Allowing you to pick the timing of housekeeping and turndown service! 9. Bountiful executive lounge. 10. Bottled water and free sunscreen by pool. 11. A bottle of wine in my room with chocolates. 12. Helpful Conciege team Everything in this hotel has a sense of place and being in place. Large welcoming spaces, nice decor and nice facilities. Plus, as a bonus, you have the entire Galaxy complex with the mall, restaurants and pool deck. I do note that the Foot Hub spa will not let in families with children under 18 though they have no issues letting Chinese guests scream away on their cellphones. Rather foolish I must say. Try the Vinca Spa nearby its professional and well appointed, For the price we paid and service we got the hotel was an exceptional value and refreshing change from overpriced European and American properties that charge a lot and provide little. Though I live far from Macau I would happily return.

Thanks to Juno and Roland!

I just want to say thank you so much to Juno and Roland for being so kind and courteous. You helped us book a last minute car ride to Hong Kong airport when we had an emergency and for that we are so grateful. Wonderful staff! I also very much enjoyed the food at this hotel. As a vegan, sometimes I worry when I travel but the chef took extra care to ensure that I was well fed. Thank you!

It deserves the 5 stars hotel with 6 stars service 👍🏻

Love the hotel, very grand & clean. Staff are super friendly, from the helpful front door staff help us loading the luggage from car, to our check in staff Kayla, and Arun taking care our luggage, room service staff building tent for our kids, can’t remember all the names, but their smiles gave us memorable trip in Macau. Will definitely come back again!