Kempinski Hotel Hangzhou

Cons non parlano inglese

Quality of food in the breakfast

Hardware was modern in the room.

Cons Coffee shop service timings

Treat yourself to luxury at the Kempinski Hangzhou!

The location was just across from the Grand Canal and was easily accessible from the train station. The room was simply amazing, sleek, elegant, and ultra modern. The personnel was extremely courteous and professional. Breakfast was out of this world! I will go back for sure!

Cons Nothing!

Wonderful stay

The hotel is quite new and I had a wonderful time staying here. The property is quite new and the decor has a truly luxury feel. One of the highlights was the amazing bread shop downstairs—definitely worth a visit! I also want to give a huge thanks to Mark from the front office management team for being so helpful and welcoming. I will absolutely be staying here again on my next trip.

Exceptional stay

The hotel has a nice and grand atmosphere, and our interactions with staff were exceptional- all were very helpful, friendly, patient, and willing to go beyond their necessary duty. Breakfast was excellent and the view of the grand canal was very nice and soothing. It provides a calmer atmosphere than staying at west lake. There are also some malls nearby for shopping

Perfect blend of relaxation & convenience with helpful staff

Kempinski Hangzhou is a fantastic place to relax and unwind, whether you are here for business or just to enjoy some leisure time. Its excellent location means you can easily get to the nearby shopping centres and a variety of restaurants and cafes, so you will never feel stressed or bored. The area is lively but also peaceful, so you can unwind without having to travel far. The front desk staff are incredibly helpful and always there to lend a hand, making your stay as smooth and enjoyable as possible. Plus, you can enjoy a view of the UNESCO-listed Great Canal with lots of greenery from your room.