9Couple · US · Oct 2026
The hotel was good, but the staffs were not particularly friendly
The cleanliness of the hotel and its location.
KN 3 Avenue, Kigali, Kigali City
Kigali Marriott Hotel
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Kigali Marriott Hotel
Kigali Marriott Hotel
Staff excel and genuinely welcome guests.
Written by AI from guest reviews.
Praised forexceptional service · spacious rooms · great location · excellent amenities
The hotel was good, but the staffs were not particularly friendly
The cleanliness of the hotel and its location.
5 star through and through
Everything is 5 star
Cons Nothing
Staff very friendly, very attentive well trained well.done to the team
Cons The food could have been a bit better. It was tasteful but sometimes dry
Beautiful
Comfy rooms and location
The rooms were clean and spacious. Housekeeping, Security and restaurant staff deserve a 10/10
Jeannne d'arc and Emmanuel were excellent during our conference. They were supportive and always looking after the delegates and staff.
Cons We were under Bridgitte and Prima until the day of the event and we tried calling Brigitte severally to assist but she would not pick calls. Our delegates had already started arriving and Marriott staff continued to have a round meeting in the cocktail area without regard and yet they were supposed to have a welcome breakfast. Also the set up time was changed on us last minute After rallying up staff and paying them, they left after waiting until 10pm because they decided to take a dinner and not let us know.Some of the reception staff need some training about protocol about international senior members too.
Marriott Kigali is the Best
Marriott Kigali is the first class experience I highly recommend! Aisha, Bruce, Rana and Anna at the front desk ensure your trip will be extra special. I am so impressed with Rwanda and encourage you to experience Volcanoes National Park and see the Silverback Gorillas.