Krystal Grand Puerto Vallarta
Rooms range from dirty and poorly maintained to spotless depending on when you visit, with noise issues from construction and poolside stages keeping you awake.
Praised forgreat value for the cost · attentive staff
Flagged forbedbugs present · outdated facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
El servicio es bueno, las instalaciones están bien aunque el edificio se siente algo viejo, las bebidas y la comida fueron de buena calidad y la atención del personal fue buena en general.
Muy bien, very good
Room cleaning staff forgot to load our fridge with water bottles but other than that it was a great value for a very nice hotel
The room, the service, front beach
Bedbugs…. We were there for 3 nights and luckily we only had one night left and I appreciate that we were moved immediately after we found the bedbugs in the middle of the night because we got woken up by a smoke alarm that was triggered in the building and saw the bedbug crawling on the bed. Staff immediately moved us to a different room and was very attentive. Unfortunately it doesn’t change the fact that there were bedbugs.
