Praised forfriendly staff · great service
Flagged forhigh prices for amenities · issues with cleanliness in common areas
8Couple · US · Jul 2026
Very much enjoyed with only a few improvements needed
For us - location, friendly staff, decor,
Cons The side table had ring marks - not cleaned well and toilet paper was poor quality. Staff appeared to be scrambling at times (unsure of who was doing what) - but a definite A-plus for their effort for you could tell they cared and were trying their best. These are just a few noticed things, but all in all nice enough to stay again. These room was very small for the price but we enjoyed the whole ambiance
9Couple · US · Jul 2026
I’ll be back someday
Been here a few times. I like it.
Cons It’s good
2Couple · US · Jun 2026
Just another coin in the coffer
Location. Clean
Cons Room wasn’t ready at 5pm. Had to use key card to work elevator and half the time it didn’t work! No luggage carts and I was supposed to get a free breakfast voucher but never received. Staff tried their best but whoever is running the place cares more about appearance than service.
2Couple · US · May 2026
Front desk employee Dennis was super. Extremely nice and helpful. One of the restaurant employees was very rude. The ser
Nothing
Cons Area
10Couple · US · May 2026
For convenience it can't be beat and it has the feel of a boutique hotel in NY or Chicago.
Great location in downtown and staff exceptional. Valet parking excellent. Just as good as it was for years.
Cons Nothing!
6ALGONQUIN, ILLINOIS · Apr 2026
Loud-Loud-Loud
Upon arrival, after 4:00pm, the room was unavailable. While I was offered a free drink, the place was extremely noisy; they had a water issue and throughout the stay there were extremely loud fans running 24/Al 7.