Le Méridien New Orleans

The staff is phenomenal, especially Brandon, but the facilities maintenance could use work.

The staff were phenomenal. Jasmine (not sure if this is her name but the front desk manager or possibly assistant manager) took my concerns very seriously and gave us a $100 room credit to make up for all the troubles we were having. The bartender Brandon was the absolute best! He helped us find the best restaurants and was hilarious. Honestly my favorite staff at the hotel. We also had a great interaction with Emerson at the front desk. He was so kind to us while we asked him a million and one questions.

Cons Maintenance workers kept walking into our room with no warning. It happened three times. The elevator was also broken for half of our trip. After walking all day up and down bourbon st. Going up 14 flights of stairs was miserable. The rooms also were not dusted. Behind the tv was dusty, and even if it’s not visible, the dust can cause a reaction. My allergies were on fire to the point that I got a towel and dusted off some things that were bothering me.

Very Disappointing

Cons Despite the follow-up via Booking and our two messages to Le Méridien New Orleans, we have received no response from them (as a reminder: there was incessant noise and no water—we couldn’t even take a shower before leaving for the airport _ oct 26).Clearly, guest satisfaction is not a priority for them at all!

Excellent property, good value for money

Tastefully decorated, comfortable and modern rooms

Cons Minimal offering at the onsite restaurant

Horrible experience couldn’t get into our room because the key card wouldn’t work.

Didn’t get the opportunity to eat breakfast.

Cons Horrible experience. Couldn’t get into the room, spent 1.5 hours attempting to get in and my key card would not work. Made 4 trips from the room’s door to the front desk. They couldn’t get me into the room. Finally when the maintenance man came to get us into the room he said he would be able to get us into the room. When asked how we would get back into the room if we left he said we would “have to stick a towel in the door to hold it open” so we shut it down and ended up opting to leave. We ended up sleeping in the truck in a paid parking lot. No comp or anything. Horrible experience. Would never recommend anyone staying here.

Clean and very cozy

Our experience met every expectation, from the staff to the wonderful folks at the bar, thank you!

I wanted to surprise my partner for her birthday and have the room decorated. Carmen was exceptional, and helped me plan everything from beginning to end and went above and beyond to make sure we were comfortable. She made sure that everything had a great flow, and my partner was totally surprised. We had drinks at the bar, and everyone was so nice there, while Richard took great care of us when recommending some restaurants to try out on our last day, amazing staff!