Live Aqua San Miguel de Allende

Las instalaciones y el servicio.

Safety Concerns

I rarely leave negative reviews, but after this experience I feel obligated to warn others. This was our first visit to both the resort and San Miguel, and what should have been a relaxing time with family turned into a frightening experience because of what appears to have been a serious safety issue. On a clear, sunny morning (with no wind or rain whatsoever, pictures are from two days after incident) the cable supporting one of the resorts massive overhead light fixtures suddenly snapped without warning. The fixture, which contained heavy metal star-shaped lights, fell directly onto our table. By pure luck, we had gotten up just minutes earlier to get breakfast. Had we still been sitting there, someone could have been seriously injured or worse. The falling fixture broke our phones. While we're grateful that no one was physically hurt, it's unsettling to think how close this came to becoming a tragedy on our first morning. What made the situation even more concerning was the resorts response. The broken light fixture remained on the ground in the exact same location for the rest of our stay. Even more alarming, there were numerous identical fixtures (hanging at least 20 to 30 feet overhead) still in place, and we never saw any effort to inspect, remove, or secure them to prevent another incident. It gave us little confidence that guest safety was being treated as a priority. We attempted to resolve the matter directly with the resort before leaving this review. The only compensation they offered was a complimentary night on a future stay. I declined and explained that I would never return to a resort that fails to take customer safety seriously after such a dangerous incident. Accidents can happen, but how a business responds speaks volumes. In this case, the lack of urgency, the failure to address an obvious ongoing hazard, and the dismissive resolution left us extremely disappointed. We were incredibly fortunate to walk away unharmed, but future guests may not be as lucky. I hope the resort takes immediate steps to inspect every overhead fixture and make guest safety its highest priority before someone is seriously injured.

Servicio e instalaciones.

Cons Mosquitos en algunas areas

Facilities, location. Beautiful hotel. Food at the restaurant was great. Excellent brunch.

Cons A bit noisy is you are in the first floor next to the main corridor. You ca. hear the staff and other guests walking and talking.

Noisy, lack of sleep

Super noisy room, instead of rested we left tired, we reported the noise after the first night, nothing was done. My last afternoon there the pool was full of screaming kids not giving adults without kids a chance to relax. The gentleman completing our hotel check out seemed inconvenience by my presence, never smiled, never asked how my stay was, just gave me my total and that was it.

un hotel único, con mucha personalidad arquitectónica y gran servicio.

Cons muy bueno pero caro