Lotte Hotel Guam

185 Gun Beach Road, Tumon, 96913

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Staff excel at hospitality and go above and beyond to help guests.

84/100

READ FROM 1,722 REVIEWS ACROSS THE WEB · 4.2 AVG · REFRESHED APR 2026

1 / 8

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Guest reviews

4 across the web

Across the web

Staff and room were so terrible. Receptionist are not friendly and hard to understand their Korean English. My room was turned off light few times they should do maintenance properly. Room was totally old and housekeepin…

Across the web

It's been almost a week after we came back from Guam. And let me tell you, our experience with Lotte hotel was WAY MORE THAN PHENOMENAL!!! 🥰 From the very moment we walked in, we were welcomed by the amazing concierge,…

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Where it is

185 Gun Beach RoadTumon, 96913

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Across the web

We held our wedding ceremony at the Lotte Hotel’s Aqua Symphony Chapel in September 2025, and it was a beautiful experience. The view, decor, and ambiance offer a warm, rustic charm, and the grand piano adds a stunning v…

Across the web

Beautiful hotel, amazing service, especially the front desk staff. The food was great as well. The views are spectacular and its in a great location. Our AC didnt work well in our room, even after a tech checked it, how…