Lotte Hotel Hanoi
Rooms are spacious and spotless with stunning high-floor city views starting from the 38th floor.
Written by AI from guest reviews.
Praised formodern facilities · friendly staff · great location · clean rooms
Flagged fordelayed check-in for one guest · weak shower drainage in a tall building
My home in Hanoi
From the collection at Hanoi airport to the delivery back 5 days later this was a masterclass in how hospitality should be. Stayed in a corner suite with access to the club lounge, and considering I could have had breakfast, lunch and dinner in the lounge at no additional cost it makes the Lotte Hotel good value. Put this next to an equivalent London / Paris / New York hotel the cost would have at least doubled.
Cons Nothing whatsoever
スタッフの対応がしっかりしており、良かった。 夕食後のbirthday cakeはおどろきました。 ありがとございました。
5 star hotel in the centre of Hanoi with reasonable rates and professional service
Perfect service from the Reception desk received from Jerry on arrival and departure. I stayed in Room 5413 from 4 - 7 October 2026. The room was spacious and comfortable with a big screen TV and a minibar. And not to forget the views on West Lake and the city from my room, the breakfast room om the 63rd floor and the afternoon and evening views from the open air bar and viewing area on the 65th floor - the Top of Hanoi. 🫠 I had a buffet breakfast each morning with a good selection of cold and warm dishes. Right next to the hotel is a modern shopping centre which includes a large supermarket. . The Concierge summoned a Grab taxi everytime I needed one to visit a nearby tourist attraction at a price of 2 - 4 USD per ride, which was extremely reasonable. What I value a lot, is the fact that I had peaceful sleeps every night withkut hearing traffic noise or noise coming from neighbouring rooms. This is a 5 star hodel with very reasonable rates. I RECOMMEND this hotel. And will stay there again when on a visit to Hanoi in future.
Cons Nothing
Das sehr gute Frühstück. Die Pools (es können sowohl der Außen- als auch der Innenpool genutzt werden). Die Aussicht aus dem Hotelzimmer.
Recommended for luxury overlooking the west lake
Professional staff at business lounge
Cons All Ok
大好きありがとう
まずロケーション 素晴らしく美味しい4‘s ピザが1階にあって、地下にはスーパーが。なんでも揃います。 トレインストリートにもGrubですぐ また、部屋は清潔で眺望もいい 大浴場は空いていて岩盤浴もあり でも何よりもホスピタリティが最高 特にコンシェルジュの女性の方がベトナム航空の変更がコールセンターでしか受付できない状態だったので相談したところ、親身に時間をかけて力を貸して下さり、感激しました。 笑顔もキュートで彼女おかげでハノイ滞在が最高なものに変わりました。 悪天候で目的ハロン湾クルーズがキャンセルになったにも関わらず！ 素晴らしいホテルです
Cons 全く思い当たらない
