Mercure Queenstown Resort
Rooms are clean and comfortable with good beds, but lake views require looking over grass and a steel railing.
Written by AI from guest reviews.
Praised forgreat views · comfortable stay · good location · helpful staff
Flagged fornoise from neighbors · outdated amenities · poor soundproofing · limited food choices
The food was not to MY taste
Comfortable stay, value for money
Clean, comfy bed. Great views from our room.
Cons Bit of a hike to the centre of Queenstown but if you have a car no problem at all. We drove to the end of the hill and walked into Queenstown.
Second time I have stayed and will definitely be back again.
Wonderful location. Fantastic staff and so easy to park. Hands down the best views from any where I have ever stayed.
Cons Longer chocolate hour 😁
Disappointed and probably will never choose them again.
Hot water shower was great.
Cons There were multiple stains and hairs on the carpet (Room 022 at Level 02), and the entire hotel smelled strongly of curry. We paid to park our car in the front car park. On Saturday, 10 October, at approximately 9:30 am, a tour bus parked at the entrance road and blocked our vehicle. The driver had apparently disappeared to get food, leaving us unable to leave. The front desk staff had no idea how to handle the situation. Instead of looking for the driver within the hotel, they attempted to search for and contact the owner of the bus company, which delayed us by around 30 minutes. As a result, we missed our booking at Onsen Hot Pools by 15mins. This was neither smart nor professional. The hotel should not have allowed the bus to park there and block paying guests' vehicles in the first place.
The staff were absolutely amazing, they went out of their way to ensure you were happy and comfortable. The view is nothing short of stunning! I especially enjoyed drinks and food in the lounge bar, the staff were amazing, the vibe was relaxing.
Cons This was a very noisy hotel, the worst I have stayed in. I don't know if it was the guests or the building design but it was shocking. I was woken in the night twice, once by neighbors yelling and playing loud music. The second time by a crying baby. There was no insulation, when people walked along the corridor it was very noisy. It detracted from the overall experience. For this reason I would not stay here again.
A great stay. Kids loved views and spa! Amazing customer service. A little dated was the only negative
Views! Hot tub. Great customer service!
Cons Outdated
