Occidental Punta Cana
Rooms stay clean and staff are friendly, but the hotel doesn't deliver five-star service.
Praised forgood pool area
Flagged forpoor cleanliness upon arrival · terrible food quality · inconsistent room functionality
Amazing trip!
Third time here and as always we had an amazing trip. The royal club was awsome. Hipolito, Wendy, Dileiny, Fabiona, Estefony and Condy we especially appreciated! (Hope I spelled your names correct) We will for sure see you again.
Royal treatment at the Royal Club
The royal club restaurant was excellent in the quality of food and the staff were friendly and attentive and very helpful. We had great service from Hipolito, Wendy, Dileiny, Fabriana , Estefany and Conoly . Royal club beach bar and the beach was wonderful and nicely kept with friendly staff as well.
This is the pace to go!
Wendy, Hipolito, Ederis, along with Pamela and Samuel at the bar, truly made this the best trip ever. From recognizing us right away to having our drinks ready as we approached, their attention to detail was exceptional. We absolutely love this place—and we especially love that Wendy is still here; he’s one of the main reasons we keep coming back!
LOVED
Honeymooned here and it was Amazing. We were in the royal level and it's 100% worth it. The restaurant is amazing. The beach is so clean. Each night wasn't complete without an espresso martini in the first club with Yeraldin!! She was so friendly and her drinks were always THE BEST!!
Nice Resort but lacks in a resort stay
Pool, rooms, atmosphere was good but the buffet lacked significantly based on other resorts I have been to. Breakfast and lunch needs upgrading but dinner at restaurants is a must. Also lacks service around pools. Every resort I have been to have people walking around taking drink orders and attending to you. I did not see one person doing this.
Occidental Punta Cana
The resort was very beautiful and the grounds were very well maintained. We enjoyed eating at the restaurants, however, the buffets didn't have the best quality. The pools were amazing and they had entertainment for the kids, bounce houses, obstacle courses, foam party, etc. The rooms were nice but we felt that they always felt damp, the shower constantly leaked water. We were able to use the towels to put down to keep the floor dry (easy fix). Sadly we had an incident that occurred on the resort that required security. We felt that the resort took the situation very seriously and handled it with professionalism and empathy.
