Praised forfriendly Staff · great Location · fantastic Amenities
Flagged forroom Size · breakfast Value
10Family · Oct 2025
This hotel is excellent and has a strong sense of Kyoto’s traditional culture. The onsen is very relaxing, and they even offer free popsicles and Yakult afterward. The atmosphere is quiet and peaceful, and the staff are all very kind and attentive. Overall, it’s a great value for the price. The only minor downside is that the tatami mat looked a little bit stained — if the flooring were darker, it might not be noticeable.
10Oct 2025
I stayed on the 5th floor and the 4th floor was a smoking floor. I cab smell the cigarette smoke.
10Oct 2025
Excellent
10Oct 2025
Our stay was so peaceful, quiet and relaxing! The onsen was incredible, we loved the little treats provided and had an easy time getting around the city. We would definitely stay here again!
4Oct 2025
I'll start by saying that the hotel staff are VERY nice and willing to help however they can, 10/10. They received our luggage, stored our luggage, transported out luggage, communicated with our next hotel, helped with logistics, etc. Superb service!.
The hotel is beautiful when you first come in. But then you realize that the hotel is booked to capacity every day and the lobby/common areas are completely filled to the brim with tourists (me and my partner included) and their suitcases. So the vibe of the hotel feels like a sardine can.
The laundry situation I believe to be the most stressful parts of the stay. EVERYONE wants to do laundry after a long day and there are only a total of 7 washer/dryers to accommodate a hotel of hundreds of guests. It is a cut throat environment that requires you to asset yourself to wash your clothes. Keys are available at the front desk to lock the machines so that no one messes with your laundry. The laundry machine status is available on your TV though it's not always accurate.
Our room specifically always had a wet smell to it.... we aired out the apartment, left the blinds open to let the sun sanitize the apartment, etc but nothing seemed to get rid of the smell. The hotel provides a dehumidier/air purifier to address this but that doesn't FIX the problem, just addresses the symptoms. And the shower had some black gunk in the corners.... so overall the room did not make us feel too at home. There is space for suitcases though!
10Oct 2025
Very nice and relaxing stay thanks so much