Radisson Hotel & Apartments Gdansk

First Visit to Poland

This was our first visit to Poland. Our language skills were at beginner level. Everyone was so kind with unerring us in the middle to commicate! The room was perfect, as was the breakfast and check-in and -out. Dziękumy za wizytę!

Excellent service and a very central location.

The hotel is well located and the staff were friendly and helpful throughout our stay. The main issue was the lift access system, which relies on room key cards to allow access to specific floors. Unfortunately, the cards were often unreliable and required multiple attempts to work. We booked two rooms as a family, one on the 4th floor and one on the 6th. Because floor access is restricted and there is no internal staircase available for guests, we were unable to visit each other between floors. This meant having to meet in reception to pass items between rooms, which was inconvenient. Several other guests mentioned experiencing the same lift issues, so this is an area that would benefit from improvement.

December short break

Clean room, well appointed bedroom with king size bed. Bathroom with large walk in shower. Quiet at night. Fabulous breakfast with huge choice of food. Based in old town with all major attractions within walking distance. Could not fault it.

Disappointing Stay due to i poor communication and service

We were very much looking forward to our stay and at this Hotel and visiting the Christmas market in Gdańsk, but unfortunately our experience at this hotel was very disappointing. We booked a double room with river view via Hotels.com, including breakfast. As the confirmation did not mention breakfast, we contacted the hotel well in advance by email. Two different staff members replied, confirmed receipt of our booking, and welcomed us, so we understood everything was in order. Upon arrival, the reception was chaotic, and we were informed, to our surprise, that breakfast was suddenly NOT included. Despite showing the email correspondence, the staff stated that the replies from their own staff had been careless and that the booking details had not been checked. Although the issue was acknowledged, the hotel refused to take responsibility, and we were forced to pay an additional 1500 SEK (approx. 150 EUR) for breakfast for two over three days. Had we received correct information initially, we would have had the chance to modify or cancel our booking. Guests must be able to trust the information provided by hotel staff and they need to take responsibility for what they inform, which was not made in this case. This is really not correct from the hotels side! The breakfast itself was overcrowded, noisy, poorly organized, and very basic, with the same selection every day. Adding breakfast ended up being a regrettable decision. Additionally, the refrigerator in our room did not work and required maintenance, and the makeup mirror was loose. While the room was nice and river view was lovely, these issues added to the overall disappointment. We are extremely dissatisfied with the poor communication, lack of accountability, and overall service. This significantly affected our stay. We do not recommend this hotel, as it seems to prioritize volume over guest care.

Lovely hotel great location

I booked this on their January deals and we got it for £300 including breakfast for 3 nights for 2 people. I think it was a great deal/ The rooms were lovely. The hotel is really nice and such a good location. We didn’t use the spa but great to have this option. Breakfast was ok, it was really busy so we probably didn’t see the best in this but there was nothing wrong with it. Although if you want a full English your be disappointed but they do have a good selection of hot and cold options. I would stay here if we return.

Business

The hotel was normal.Some area are needed to improve Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasssaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa