Ramada by Wyndham Continental Jeddah

Moderate

Hello, the lobby had a pool smell all the time. The AC in the rooms was loud and always cold. The rooms were clean. The food was good. We had to walk around and use several elevators to get to the food court which was in the ball room because of renovation.

Allocated the wrong room at check in!

Got given a room which didn’t look like what I booked so went down and spoke to reception staff. Staff informed me that they was in a rush and apologised for the mistake, stating that the room will be changed in 10mins, and they will give a call or to come back down then. The Toilet in the first room, which was described as the old tower looked very outdated and there was cracks on the actual seat & the bidet as well. There was a bathtub, with a shower hose attached, not really shower friendly and modern. No call back after 30mins, so spoke to reception who didn’t understand English and paused, stating will ask “my friend” and will call you back in 5mins. Still nothing happened after 5mins. I haf to go to reception again and the receptionist said sorry I forgot (again). Staff showed me my new room and I accepted it, stating this is what I booked. I had to go back multiple times to chase it, which was annoying. Sorted out 2 hours after check in. Sat and waited around in my room. Which wasted the time I had to spend in the city.

Excellent business stay

Being in Jeddah on business, this hotel was recommended by business associates. I stayed 10 nights, so had a good opportunity to see most facilities. The room was very comfortable, though a few aspects were annoying. The toilet seat was broken. It was like that the whole time I was there. The towels were changed every day despite me doing what they requested when you don't want them changed. In fact they make a thing about this with several notices about their green credentials in not doing so much laundry. The food was good. Buffet for breakfast and Dinner (I never had lunch there). Cooked to order omelets etc also available. Good variety of foods in the buffet, with a slight Asian bias. Service in restaurant was good. The public areas could do with a little maintenance, especially round the entrance. (broken tiles, untidiness, litter, broken step, etc. Generally, very good, very friendly.

Bad Customer Service

bad customer service. hotel staff don't talk to each other. coz one person commits anything the other department has no idea on it. lack of knowledge on the property current condition. gym is closed under maintenance but reception guy told me sir gym is working you can go to x floor etc.

Check in service poor

memories on my birthday

disappointed on my birthday. to be honest, i didnt enjoy much, the food was only like 5 kinds and we were only the guest that time. i didnt enjoy the food. the ambience was so dull, the waiter was not friendly. and he was not approachable. maybe i was just expecting too much