Renaissance Columbus Downtown Hotel

unresolved billing error, poor communication, mediocre amenities for the price, and unclear additional charges.

Cons I booked through Booking.com with no advance payment required, but the hotel charged $388 to my card before check-in without prior notice. At check-in, the staff said there was no record of this payment, and I had to pay the full $1,200 using another credit card. At checkout on October 17, the front desk acknowledged that the $388 charge was an error and assured me it would be refunded. As of October 31, I have not received the refund, and my attempts to contact the hotel by phone and email have gone unanswered. Regarding the accommodations, the room was not neatly cleaned, and the amenities were basic for the price. A bottle of Fiji water was also placed on the desk with a welcome message, but they did not disclose that they were going to charge me $7 for it.

Loved the uniqueness and style, please don't make it like all the other blase hotels

Being downtown was fun, the valets were always available

Cons N/a

THESTAY WAS COMFORTABLE BUT THE BATHROOM WAS AN EYE SOAR.

LOCATION WAS GOOD.

Cons OUR ROOM WAS BIG THE ONLY THING THEY NEED TO UP GRADE IS THE TOLIET. IT WAS ALMOST SITTING ON THE FLOOR. I HAVE NEVER SEEN A TOLIET SO LOW TO THE FLOOR. I HAD TO USE THE SIDE OF THE SINK TO HELP ME UP. I WAS REALLY DISAPPOINTED IN THE BATHROOM. AN UPGRADE IS URGENT!

The restaurant was a very nice restaurant with a small cozy bar

Cons There's really nothing that I didn't like, but for the price of the room I should have at least got a foot rub or something

Location

Cons Your commodes are too short and the water level interferes with biological functions

Cons Bad value, everything costs extra (parking, WiFi, breakfast)