Renaissance Suzhou Taihu Lake Hotel

We enjoyed our stay and felt lucky to experience the hotel. The staff were very accomodating and spoke great English.

It had a luxurious feel and was very peaceful. The buffet breakfast was lovely. The rooftop bar had a beautiful view. Amazing facilities like ten pin bowling, cinema room, pool rooms and table tennis.

Cons We enjoyed everything.

Exceptional

A great hotel for a family relax !!! Big thanks to everyone! Beautiful hotel with great staff and services 😉

Cons nothing

Very good

Nice hotel with good service from the staff who speaks English. They made our stay very pleasant. We had a good time at the pool, and we liked the room with a nice balcony with lake view.

강추

전반적으로 깨끗하고 넓고 쾌적하고 수영장도 한적하니 좋아요. 가족친화적 자연친화적이고. 서비스도 훌륭합니다! 또 가고싶어요 완전. 아 음식도 굿!

A very mixed feeling

I am writing this review with a very mixed feeling. The reason I give a three out of five due to their very extreme performance. You have some very warm staff on one hand, and very unprofessional ones on the other hand. The hardware of the hotel looks nice. And yet with a lot of problems, to give some example of my stay: - Some of the staff are willing to take the time and listen to our need - Some of the staff were quick in responding to our need - The business lunch was always serve according to our request - Rooms were clean On the other hand: - They actually conducted construction less than a minute walking distance from our meeting room, without even informing us about it. And the wood chips and dust were flying all over the place, including our snack. After our initial complaint, they try to talk their way out of it, hoping we will get by. Only after a number of complaints from our team, including some lifetime Platinum, then the manager agree to do something. - Understand China is very much into high tech, their restaurant even uses WeChat barcodes to access their menu. Unfortunately, as a foreigner I don’t have WeChat. Can you imagine a restaurant with high star ranking from China, and serve food with an average price of $40-$70 per dish, they expect the customer to go online and order food like in McDonalds, coming now - For the three days I stayed in the hotel, my room light turn off completely ever 75 minutes, and the room was not designed with timer or sensor, and they can not fix it, although they mentioned I can change a room the next day, and it was only talk, and no action, can anyone imagine in the evening suddenly your room lights shuts off by itself time after time -

nice hotel

员工都很友善，游泳池水质很不错。早饭也很好。不知道是不是因为突然降温，公共空间温度有点过低了。