Praised forfriendly staff · good location · shuttle service
Flagged forcleanliness issues · room quality concerns · inconsistent service
5Solo · GB · Oct 2026
Comfortable budget hotel - rude staff
Good location and free shuttle to/from the airport and main train station. Comfortable bed and pillows. Quieter than manhattan and only 20 mins into New York Penn by train.
Cons Staff were some of the rudest and most unhelpful I have experienced. Could not even tell me where I could get some water. Frequently hung up or put me on hold when I tried to order a shuttle.
3Solo · BR · Oct 2026
A recepcionista da manhã é bem educada.
Cons Achei o valor caro para a qualidade do hotel, distante de NY , o isolamento dos quartos é bem ruim, dar para ouvir qualquer coisa pequena de um para o outro. Chuveiro demora a esquenter agua, nao tem secador e nem agua
4Couple · US · Oct 2026
The television wasn’t working.. and the bed was small
Cons The view
8Solo · CO · Oct 2026
Buen hotel
Buena ubicación, buen hotel
8Group · US · Oct 2026
Great location and convenient shuttle service
The hotel is in a great location, and the shuttle service is excellent and very convenient. However, the staff was not as friendly or helpful as expected. There was a mix-up with my room assignment, and I was woken up twice at 3:00 a.m. by another guest attempting to enter my room. Although the issue was resolved the next day with the assistance of a manager, the situation was concerning, especially since I was staying alone that night.
Cons See my message above
7Solo · US · Oct 2026
Location
Cons Cleaning needs to be better