Praised forexcellent staff · great amenities and facilities
Flagged forroom size and cleanliness concerns · service inconsistencies in dining areas
5Couple · ES · Oct 2026
Good central hotel, restaurant not worth it
The art and decor around the hotel and the central location
Cons The rooms are in need of of renovation and the Alain Ducasse menu was definitely not served up the Ducasse standard. We had to return several dishes!
8Couple · US · Sep 2026
The Best Hotel for the Naples Port & Historic Area
Probably the best hotel (5 stars) around the port and old town, in so far as much of Naples is torn up and going through a renovation. The location enables you to walk around the historical area. No need for a cab.
The hotel is brand new and comes with the latest technology (which can be irritating at times). We are still on the fence as to whether all this state of the art technology works as it is intended.
The beds and pillows are very comfortable.
You can pair your smart phones with the TV to watch your own movies, etc.
The restaurants at the hotel probably have the best food in the area. The breakfasts that come with your lodging are fantastic.
We also dined three times at the rooftop restaurant (once for lunch and twice for dinner) and really enjoyed the casual servings offered there. It’s fun to watch the large ships come in and leave. There is also a pool up there and lounge areas.
While we did not dine there outside of breakfast, there is a Michelin rated Alain Ducasse restaurant on the 9th floor that offers glorious views of Mt. Vesuvius and the port (similar to the rooftop restaurant one floor up).
The staff is friendly and accommodating.
Cons The room, especially the bathroom, is small. There is little space for storing clothing or arranging your toiletries.
We felt the wine menu was overpriced. 25 Euros for a glass of Chardonnay. Bottles of white wine ranged from 100 Euros to 300 Euros. That said, we are spoiled by our great Napa and Sonoma Chardonnays that are more reasonably priced back home.
There is an interesting bar in the lobby. Unfortunately, it was never open during our three night stay to sample the drinks or the ambiance.
There were some discretionary charges on my final bill (approximately 180 Euros). Not sure why they do that. I told them that I tipped generously during our stay (which I did) and had them remove 147 Euros from the final bill.
BTW the only other time I have seen “discretionary” charges on a bill was recently at a resort in Cabo.
10Couple · CH · Sep 2026
Great hotel
Super staff
Very expensive but the only good safe hotel in Napoli
A big thank you to Donia for her help
9Couple · AU · Sep 2026
A great way to unwind from a long flight
I loved the area
Cons It was secure and calm
8Aug 2026
4 Days in Naples
Me and my wife stayed here for 4 nights in August 2026.
Reason- Wanted to visit Pompeii and have some R&R.
Positives
Excellent location with easy access to many of Naples' main attractions. The staff were friendly and helpful, the bed was Super comfortable, and the breakfast was very good. A particular highlight was the stunning view of Mount Vesuvius from the breakfast area. (Staff also brilliant at Breakfast).
The hotel is conveniently located close to Municipio Metro Station, making it easy to travel to Pompeii and other destinations. It is also within walking distance of Piazza di Spagna, Via Toledo. The Alibus airport shuttle stop is nearby, and the ferry terminal is just outside the hotel, providing convenient access to Capri and Procida. We also appreciated being allowed an additional two hours for late check-out at no extra charge.
Cons
The prices for food and drinks within the hotel were excessively high. After our first day, we chose to purchase food and drinks elsewhere and spent the remainder of our holiday budget outside the hotel. Had the hotel offered more reasonable pricing, we would have been far more likely to dine and drink on-site, which could have resulted in additional revenue for the hotel.
Overall
A well-located hotel with comfortable accommodation, great transport links, and excellent staff. However, the high prices for food and beverages prevented us from making full use of the hotel's facilities. Naples is not a place where you come to relax for too long. It's a place to get out and explore! IMO, if you want a relaxing pool Hotel with beach access and views of a lovely coastline, go to Greece, lol.
My tips
1) Ali bus (Airport transfer) just across the road and costs 5 Euro pp for transfer. (Taxi will cost you 50Euro! (Don't get Taxi's here, there is not need.
2) Use the Metro, again across the road. We went to Pompeii and the Museum on here. Cost is barely anything.
3) Buy your drinks / alcohol from the Market which is just down the street on the right, as you leave the Hotel entrance.
4) Bring some comfy shoes and strap in for some increased steps :)
10Couple · FR · Aug 2026
Fantastique!