Praised forbeautiful property · friendly staff · great location
Flagged forissues with food service · some dissatisfaction with brunch
10WAYNE, PENNSYLVANIA · Apr 2026
Stunning property
Stunning hotel which is centrally located in the heart of San Miguel. Gorgeous rooftop bar/restaurant with beautiful views of the city. Totally enjoyed our dinning experience here. Great service, wine and cocktail list but fell short on the veggie options on the menu which was a disappointment for me. The garden kitchen restaurant on the property was outstanding. Lovely views, bar, menu and service. I was there celebrating my milestone birthday and every time we checked in at hotel restaurant they would ask if I was celebrating something special and I would say my birthday, but unfortunately I never got a special dessert which was a disappointment.
Also, it took a long time to check in and after all that our room was not ready, so they said they will give me call. Two and half hours later never received a call and so I finally checked with the desk clerk and she said our room was ready.
I really enjoyed my stay there and would recommend to friends and family.
2NORTH CHICAGO, LAKE COUNTY, ILLINOIS · Mar 2026
Not a good experience. We had the digger station menu with the wine pairings and expected to have a lovely dinner. First
We had to dig a station menu with the wine pairings. The waiters seemed aloof and did not pay any attention to anything we said. The wine pairings were poor. For example, the meat course had a white sparkling wine when it should’ve been a bold red. The courses looked unique, but they did not match. The looks with flavor.
10BOSTON, MASSACHUSETTS · Mar 2026
Luna rooftop bar
Wonderful sunset experience with delicious, but expensive snacks. Cocktails somewhat stingy on alcohol content in Bloody Marys and Margaritas and they charge to top up drink so that one can taste the alcohol
10Mar 2026
Absolutely charming and memorable stay!
Spectacular experience for a birthday celebration! Our stay was most memorable, as our suite overlooked the cathedral and the beautiful town of San Miguel de Allende. If you're planning on a trip, this property is the place to stay! Do not hesitate to dine at Pirules - the food was unbelievable. The rooftop bar is special too with phenomenal views.
4Feb 2026
Get More Pool Umbrellas
This is a beautiful hotel. However, a basic requirement is totally ignored by the pool management. They refuse to supply more umbrellas. San Miguel is at 7000 feet with very direct sun,
Guests can't get umbrellas and the cabanas are fully booked each day. How is this OK when the room rates are $800 per night?
The staff suffers because so many guests are asking for umbrellas and they simply cannot find enough. Another suggestion is to fix the TV on one of the two stationary bikes.
6Jan 2026
Not impressed with their Sunday brunch
Went for brunch today with friends . The staff was very uninterested in serving us . Hard to get their attention once we sat down . We’re told that the brunch menu would be avaliable til 2 . Sitting down shortly before 1 o’clock
we felt we would have adequate time to enjoy all the stations available . . We ordered off the menu and waited waited for the food arrive . The portions were small so we checked the stations a second time . Lo and behold the stations were being dismantled by 1:45 and we were scrambling to get some desserts . The Mexican traditional food stations were also diminished . The pleasant canned music playing overhead was switched to loud pounding music and servers all of a sudden appearing to clear the table and present the bill .
1100 pesos per person for terrible service and little food .
Don’t mind paying money when you get quality service and adequate food .
Certainly won’t recommend the brunch