Very nice. Good variety
San Francisco Marriott Marquis
Rooms are clean and comfortable with good views, but staff quality swings wildly between genuinely caring and dismissive.
Written by AI from guest reviews.
Praised forlocation · amenities
Flagged forcleanliness · service
Very nice. Good variety
Deluxe corner king room was nice and spacious
Cons Host failed to provide me with the room I had reserved and failed to communicate that she was assigning me a substantially lower value room while still charging me for the deluxe room. This stay was for my wedding night, and the host completely failed to be transparent with the changes. I had follow up and demand a room change for the second night of our stay, it was then corrected, and I still had to pay the higher price for first night.
Rooms were nice kinda pricey but breakfast was included and it was a great food. staff not so much ive been trying to get a hold of someone for a week because i was booked twice by accident i called the day of check n and also cancelled on my end and sent a email to staff the day I mistakenly double booked i was reassured by manager they would wave the fee. But i was still charged a portion of the price 2 room are still shown on my account under active. 1 allows me to request a invoice and the other one does not so i dont know how what exactly i was charged for i just see it on my account. Basically they are not very great on customer service and customer satisfaction
It was amazing!
Alfonso from the main lobby upgraded us for our wedding weekend and were so grateful that he did something so special for us. Thank you Alfonso!!
Cons n/a
Size of the room
Cons See the ugly buildings around
Awesome gym, brilliant club named the View at 39th floor
Cons Wi-Fi on payment