Shangri-La Colombo
Praised forexcellent service · great location · variety in food
Flagged forcleanliness issues · slow check-in · small room sizes
Needs to be reviewed the mattresses as it's an health issue
Breakfast layout
Cons Basic mattress not healthy....my wife developed neck pain and back muscle spasm after sleeping on the mattress and has to take medications for relief.
One of the best hotels I stayed in during this trip
Everything from the breakfast to the location
Cons Nothing
Property was great, stay away from the Shang palace
Property is great, clean, comfortable, modern and what you would expect for a metropolitan hotel.
Cons Staff are poorly trained. Particularly in the Shang Palace restaurant. Had a group of 9 dining. Half of our table received food, finished food before other half had received meal. This was a booking at 9:30pm. First half of our table left after eating at 10:30pm, rest didn’t receive dinner until 11pm which was closing time for the restaurant. Staff seemed completely unbothered that half our party had left the table before we had even received our food and that we waited 1hr 30 to receive our meals. Then when time to sign for the bill, waiter stood uncomfortably close as I was signing to see if a tip was left. No apology or reduction on bill for the worst meal we encountered in 20 days in Sri Lanka. This ruined the experience entirely.
Très confortable et agréable
Hôtel très confortable, belle piscine et tres beau spa. Le personnel était adorable. Nous avions un départ à l’aéroport dans la nuit et nous avons pu profiter de la piscine tout l’après midi
Cons Rien
The hotel is nice just the reception needs more staff
The location is good. Mall attached to it
Cons They dont have enough people at the reception and we have to wait for check.they should keep more people at the reception oso tired visitors should not have to wait in que
Ideal location, wonderful staff, superb facilities and excellent food. Sorted!
Wonderful staff, couldn't be more helpful, courteous & knowledgeable. Food choice for Breakfast, Lunch and Dinner was extensive and superb catering for all tastes, cooked beautifully and served professionally. Room was bright, clean and spacious and direct access to the adjacent shopping mall was the icing on the cake.
Cons There was nothing we didn't like.
