Shangri-La Golden Sands, Penang

Worth for staying

Nice location. Near to tourist attraction. Good pools for kids.

Cons Got small ants if leave a food in room

My overall stay was unsatisfactory.

I liked the location of the property.

Cons I was disappointed with the overall condition and presentation of the hotel room. The furniture detailing, bathroom fixtures, and mirrors appeared dirty, worn, and outdated. These details made the room feel poorly maintained and detracted from the overall comfort and experience of the stay. For a hotel of this standard, I would have expected much better attention to cleanliness, upkeep, and modern presentation. The room would benefit greatly from proper deep cleaning, refurbishment, and updating. Unfortunately, these shortcomings affected my overall impression of the hotel. There was also a disappointing experience regarding guest safety and privacy. I was travelling alone as a woman, and I was deeply uncomfortable with how the hotel handled a situation involving a male Grab driver. Hotel security had already witnessed this driver engaging in an unnecessarily prolonged conversation with me. Given the circumstances, I would have expected the hotel to be particularly mindful of my personal boundaries, privacy, and sense of safety. What I found unacceptable was that the hotel subsequently allowed this same driver to leave a personal note for me. As a solo female guest, I should be able to stay at a hotel without worrying that its staff or personnel will facilitate unwanted personal attention from men, especially when there has already been an interaction that raised concerns. A hotel should be a place where guests feel safe, respected, and protected. Staff should exercise sound judgment and understand that allowing someone to leave personal messages for a guest can cross professional boundaries and create an uncomfortable or intimidating situation. This experience left me questioning the hotel's standards for guest privacy, staff conduct, and security. I hope management takes this seriously and reviews its procedures to ensure that other women travelling alone do not have to experience something similar. Guest safety and privacy should never be treated casually.

Internal staff communication breakdown, making our stays not fully enjoyable due to service given not properly arranged well. Luckily, other replacement offered if not I would rather rated worst experience ever.

worth the money

the room and the staff.

Cons limited selection for breakfast

Rooms were spacious with comfortable beds, breakfast variety was amazing, pool and kids area were a big highlight for my 3 and 6 yr old

Cons Leaving.

we enjoyed the hotel's excellent facilities, the swimming pool, Gym and pool bar etc.

I would particularly like to commend Mr. Elvin from the Front Office team, who assisted us during check-in. He was exceptionally kind, professional, and helpful throughout our stay, always greeting us with a warm and pleasant smile. I would also like to extend my appreciation to Ms. Rajammal from the Café team, the pool attendant, the housekeeping staff, and all other team members. Every staff member we encountered was courteous, attentive, and genuinely committed to providing excellent service. Their dedication, hospitality, and professionalism made our stay truly enjoyable and memorable.

Cons The only minor disappointment during our stay was the room view. We had initially assumed that all rooms offered a sea-facing view and would have been more than happy to upgrade and pay the additional cost for a sea-view room had we been aware of the differences at the time of booking. Unfortunately, we were informed that no sea-view rooms were available during our stay. We also noted that the rate we paid through Booking.com was very similar to the price of a sea-facing room. However, the room allocated to us was located on a lower floor and overlooked trees rather than the sea, despite our request for a higher-floor room. While this did not significantly impact our overall experience, we felt it was worth mentioning as a point for consideration and improvement.