Sheraton Birmingham Hotel

It was a decent place to stay the night, and I'll stay there again if I attend more events at BJCC.

The staff (especially Jason at check-in!) were super friendly and helpful, and since I attended the event at Legacy Arena, staying at the Sheraton was a no-brainer. I used the valet service instead of trying to find parking myself, which was nice.

Cons I tried to order food at 9:45 p.m. via the QR code on my TV, but I kept getting an error saying food wouldn't be available until 11 a.m. the next morning. So I put my clothes back on, walked downstairs to the bar, ordered food, and was told the place was open until midnight. That was annoying, because I'd already changed into my pajamas and was ready to relax. The bar was busy, and my $9 dessert wasn't included in my order at first, so I went back (I'd not even reached the elevators) to ask for it. I then watched the server don a black plastic glove and hand-pluck my tiramisu from the display case, squishing some of it in the process since it had been there a while. I ate it anyway, and it tasted fine, but the sight was very off-putting. And while I know being next to the Interstate and its noise can't be helped, the constant roar of traffic (I had a room overlooking the roads) was loud and made it a bit hard to sleep.

How close it was to the venue

Cons Little lighting in room. I had to pay twice the rate because a concert was in town. And for me to pay $300+ dollars for one night to have a scrappy view of the roof of the hotel. To make things worse Booking.com said valet parking was $29 and I had to pay $43. Then when I was checking out I asked about how do I pay valet, front desk told me at the valet window. Finally got though the line at valet and tbey said I could have paid one time on my cc at the desk when I paid for my room.

Thanks to the management team, I'd stay again.

I recently stayed at the Sheraton Birmingham from approximately August 4th through August 9th. Although I experienced a few customer service issues during my stay, I want to take the time to recognize two employees who went above and beyond to turn what started as a frustrating experience into a great stay. During my stay, housekeeping failed to replenish my towels on two occasions. After requesting towels several times, I spoke with LaShonda, the Assistant Operations Manager. She was attentive, responsive, and treated my concern with urgency. She immediately took action to make sure the towels were replenished and that my concerns were addressed. Her willingness to listen and assist made a significant difference. When I first checked in, I also experienced an issue with the television in my room. It took approximately two hours to resolve, and ultimately I had to be moved to another room because of the problem. Mr. Enrique assisted me throughout that situation and made sure the issue was handled. I had also been expecting a call from the Customer Service Manager regarding my concerns, but unfortunately, I never received that follow-up. Despite that disappointment, LaShonda and Enrique truly made up for the negative experiences I initially encountered. My family and I were staying at the hotel during a difficult situation at home, so having employees who showed genuine concern, patience, and urgency meant more to us than they probably realize. Their professionalism and kindness helped turn what could have been a very negative experience into an exceptionally good stay. Thank you, LaShonda and Enrique, for your outstanding customer service. I am truly grateful for both of you. You represented the Sheraton Birmingham exceptionally well, and your efforts did not go unnoticed.

WORST STAY in 20 YEARS

Severe problems with plumbing in the room. The bathroom was not clean properly. Tub still had soap scum and hair in the bottom at check in and the pipes in the sink kept backing up with a brownish like liquid substances. Valet parking was terrible and sometime took over an hour in a half to get your vehicle. was able to go out to lunch because of that. Food in the atrium wasn't observed and cold during breakfast. Workers were on their cell phones rather than assisting customers. Management for the hotel and parking were terrible at resolving problems and constantly had an attitude.

How close it was to BJCC

Cons Nothing was included No pool no breakfast no parking! Extremely Over priced!

Cons The service and staff are terrible