Sheraton Carlton Hotel Nuernberg
Staff consistently excel with exceptional service.
Praised forgreat location · comfortable stay
Flagged forcleanliness issues · service errors
The hotel property was great; however, our room had a left over roll-away bed left in it (that we easily got resolved). The big issue we had was the bathroom that had black mold. The water and humidity from the shower created a breading ground for this and it’s only going to get worse.
Great hotel just 1 block from the altesstadt and the bahnhof.
Errors throughout our stay. Staff seemed incompetent.
We stayed one night and wanted to see the history of the town. Hotel was 5 minutes walk from the train station and 10 minutes from the town centre. Beautiful little town. We also found a great italian restaurant hidden away in the centre if the town.
The hotel was okay for a one night stay on our way to Frankfurt airport. It was within walking distance to Nuremberg old town. However, the facility was old and worn. the cleaning staff were using the same elevator as the guests to go up and down. The front desk staff were not friendly or knowledgable. They forgot that we had valet our car and we waited for 30 minutes before asking them again about our car status.
FIRST CLASS HOTEL WITH BEST STAFF TEAM
