Sofitel Agadir Thalassa sea & spa

Très bel et agréable hôtel de luxe

C'est un vrai 5 étoiles, le personnel est charmant, les espaces communs et restos sont très agréables et d'un design recherché. Très bon petit-déjeuner varié.

Cons La salle de bain qui n'est pas fermée éclaire la chambre au matin, ce qui peut réveiller qui dort encore. Le gym mériterait un peu plus de climatisation, mais ce n'est rien vraiment.

Mr Yassin réception top

Top

Cons Rien tout va bien

Uitstekend verblijf

Alles was perfect; personeel heel attent; straalt rust uit

Cons Geen minpunten

Very Poor

Some of the breakfast staff, especially Amine and some of the housekeeping staff (Mohammed) were very polite and attentive. Also the customer liaison Wiam was wonderful.

Cons This is not a 5 star hotel, and to even call it a 4 star hotel would be an insult to the good 4 star hotels. The check-in process is a joke, and they could not even tell us when the room would be ready. So we decided to go out for a while, and on return, the room we were given reeked like a public toilet and had quite clearly not been cleaned as there was hair from the previous occupant. The manager then kept saying the hotel was full and wanted to move us to a smaller room than what we had paid for. Finally, after the customer liaison (Wiam) got involved and after 2 hours, we were given a room that was habitable. I have to say that Wiam was excellent even though both my wife and I were very irritated by this stage. The hotel manager, on the other hand, was incompetent, and the reception staff need better training on 5 star customer service. So essentially, we wasted a whole afternoon just checking in. Also, we had the pizza at the hotel pool bar, and it was attrocious, one of the worst meals we had all through Morocco. The price for the food in the hotel is not worth it. From this experience, we will not book another Sofitel hotel.

Très bon séjour, tres agréable

Emplacement de l’hôtel Confort des matelas sur la plage Confort du lit dans la chambre Chambre spacieuse avec terrasse Café Nespresso Restaurant de la plage Salle de Fitness très bien et très propre, avec coach disponible et de bon conseil

Cons Confort des chaises longues de la piscine Qualité déficiente du matelas du canapé lit dans la chambre.

Très bon séjour

L emplacement la propreté le calme

Cons Pas idéal pour les enfants . Le kids club ferme tôt et pas pratique avec les enfants