Sonesta Charlotte Lower South End

For the most part, the stay was okay

When I reported an issue with regarding to the air conditioning. The staff moved me to another room where the air conditioning was working. They were very understanding and supportive. I truly appreciated everything they were doing to resolve the issue. The staff was very professional.

Cons There wasn’t any air conditioning working for two nights. The unit had to be replaced or repaired.

The staff was great. They were friendly and gave exceptional service

Great location

Cons Nothin

Felt pampered on a budget!

Staff was so welcoming, the hotel bar had great options, space was clean and easy to access

Awesomeness

I have no complaints on anything. I love the location, pool, the friendly staff, the cleanliness of the facility and the room. Oh let me add the bed was so comfortable. I love the shower. I just loved my overall stay. I will recommend and I will book again when I come back to the area.

The staff was amazing super friendly! Close to everything we needed, and the hotel was beautiful!

It was definitely perfect!

The staff helped with every need, and the bed was super comfortable!