St. Louis Union Station Hotel, Curio Collection by Hilton

Family Friendly

There is so much to do here you don’t even have to leave the property! So many fun things for the family. We loved the light shows. The front desk staff were all friendly, Reggie was exceptionally helpful with our booking. All of the staff were very friendly

Schönes Ambiente. Teilweise freundliches Personal beim Frühstück.

Cons Das Personal am Desk war nicht sehr interessiert.

Over $400 a night for a mediocre room. The luxury is in the public areas anyone can enjoy for free, not in the accommoda

The Union Station building itself is beautiful, and the historic architecture is impressive. However, most of the beauty and luxury are found in the public areas that anyone can walk in and enjoy for free. Unfortunately, that same level of quality does not carry over into the actual hotel accommodations.

Cons The biggest disappointment was how little the actual hotel experience matched the price. For over $400 a night, I expected the luxury of Union Station to extend beyond the beautiful lobby and public spaces. The glamour is in the areas that anyone can visit for free. As a paying hotel guest, that same attention to detail and quality should carry over into the rooms. Instead, you’re paying luxury hotel prices only to walk into a room that feels like a mediocre motel at best. The experience was made even worse by the customer service. At checkout, the front desk asked how our stay was, and when I expressed my disappointment, the response was simply, “Okay, have a nice day.” No apology, no concern, and no attempt to make things right. We were on a family road trip, and I genuinely regret spending one of our nights and over $400 at this property. I’ve stayed in much less expensive hotels that offered nicer accommodations and significantly better service. The beautiful building may draw people in, but the actual hotel experience certainly doesn’t justify the price.

Nice but not perfect

The hotel was beautiful, the bed very comfortable and the staff had excellent service!

Cons Our phone wasn’t working. We tried calling the front desk from our cell phone but no one answered. We ended up having to go downstairs to get a repair man. They said the problem was in the wall and didn’t fix the phone. They also charged us for an upgrade without giving us the upgrade (was supposed to be a room with a view of the fountain).

Total experience breakfast light show fire in the pound bed big room

Cons Nothing all good

So much stuff to do as a family with young kids! Never left the property until game time. Kids had a blast and keep asking to go back