Well stocked bar
Steigenberger Pure Lifestyle
Spacious rooms with king beds come clean and well-maintained.
It runs $405 on Agoda and $537 on Priceline for the same dates. Always compare before you book this one.
Praised forclean facilities · amazing customer service · welcoming atmosphere
Flagged forabsence of animation team engagement · food quality fluctuation
Well stocked bar
Thanks
Overall had a pleasant experience. The facilities were clean, the staff was courteous, and the atmosphere was welcoming. However, I’d like to offer a suggestion regarding the animation team. While the hotel promotes entertainment and activities, I found the animation team to be noticeably absent during much of the day. Their presence is essential to energize the environment and engage guests with fun options. It would be great if they were more visible and available throughout the day—whether by the pool, in the lobby, or during meal times—to actively offer their programs and encourage participation. A more proactive approach from the animation team could truly elevate the guest experience, especially for families and solo travelers looking to connect and enjoy the full range of activities.
Customer service was amazing, staff always remained professional at all times. Had an amazing time! Definitely will come back 😁
This is my 4th visit to the hotel, the reasons I kept choosing to go back were because of the hotel set up, the adult only element and the relaxing environment, and perhaps I am aging quicker than I thought. They have made some changes even since my last visit in October, and yes I still love the hotel but can see some of the changes are meant to attract the younger element, so I either have to accept the changes or change my choices! The food at the Beach restaurant as as one previous visits lovely, with the customer service being great as well as the food. But the food in the main restaurant was not up to the usual standard, so hoping that is only a glitch not the new standard! The one think they need to look at is the noise from the adjoining hotel, the pure beats sounds laying around the hotel was often drowned out by the sounds from the partnering hotel, such a shame, I know I could go to the beach and miss it all, but I like the pool side.
The hospitality and service was “white glove”. Better than anything I have experienced in the United States.