Praised forfriendly staff · good location · basic amenities available
Flagged forcleanliness issues · poor food quality · room quality concerns
10Couple · AU · Oct 2026
Great location to explore Rotorua by foot
A beautiful hotel well located to explore Rotorua by foot. The room was spacious and comfortable and the staff were excellent. There is plenty of free parking which is easy to access.
Cons Everything was great, however we didn't dine in the hotel and the prices were a little high.
7Solo · NZ · Oct 2026
Overall great stay.
Loved mostly everything. Comfy beds, decent sized room, convenient location, helpful staff.
Cons Showers definitely could do with a better clean
5Couple · AU · Oct 2026
Was ok. A bit over priced for what you get.
Staff were lovely
Cons Very basic. More motel than hotel I would say. You could also smell the sulphur in the room at times. Bathroom wasn’t very nice.
7Couple · AU · Oct 2026
Good size family room but bathroom needs to be bigger and upgraded
Great location and good sized room. Plenty of space for clothes and suitcases
Cons The bathroom was too small and there was mould in the bathroom. The bed was uncomfortable.
8Solo · AU · Oct 2026
Great staff at reception for check in.
Cons The bathroom is older so a shower over the bath that was tricky for me with a knee injury. There was a grab rail and a non slip mat but still awkward.
5Couple · AU · Oct 2026
was ok
Breakfast was good, location is nice, room ok
Cons room little dated for a 4 star rating, shower over bath, not great, shower curtain bit dated for a hotel in this era.