Swissotel Chicago
Staff here go above and beyond with genuine warmth and attentiveness.
Written by AI from guest reviews.
Praised forexceptional service · great location
Flagged fordated room conditions · invoice issues
Great location, panoramic view, excellent restaurant(the Palm) and very helpful staff.
Location, not so crowded like Hyatt Regency next door. Staff were very helpful
Cons Some lights were not working, electrical system needs updating, some parts of the room were too dark, no ceiling lights, air temperature could not be adjusted. Fixed at one setting
It’s our favorite hotel location for business trips into the city.
Manager Jean addressed our issue, consolidated our two reservations, offered an upgrade and made the stay delightful.
Cons Mexican Independence Day celebrations brought increased noise and traffic
The fridge was cooling properly, cut maintenance came right up and changed out the unit.
Overall good. Loved the location. The lobby fragrance is overpowering. Clean location is important. Also secure floor
Location
Cons Our room had several outlets not working
el hotel nos encantó le falta personal de limpieza
La habitaciones excelentes las vistas hermoso el hotel
Cons No nos limpiaron la habitación en los 3 días que estuvimos
Buena
Excelente vista
Cons Falta de coordinación de 2,reservas consecutivas. Quedé fuera de mi pieza por un rato, sin poder entrar, por esa razón
