The Ballantyne, a Luxury Collection Hotel, Charlotte

Great hotel great stay

Great hotel

The Best

We were trying to meet midway between our two families. The two sisters wanted to get together and the husbands came alone. We picked Balantyne and it was an excellent choice. The service was exquisite. The rooms were wonderful very large and I think they have the best elevators of any place we’ve ever stayed. There was always one waiting or just a short wait. Things that could’ve been improved on a little bit to get to the outdoor pool you had to walk down a number of steps, which made it difficult for one of our sisters. However, the staff wheeled her around to another entrance in a wheelchair. One group had what they described is the best breakfast they’ve ever had with chicken and waffles and eggs. The grounds were indescribable. They just amazing that they could’ve planned so many outdoor things for kids and young people and it was a short 5 minute walk to multiple offsite restaurants. highly recommend.

True Luxury? YES! A Resort? NO!!

It’s a fantastic hotel, in one of Charlotte’s more upscale communities, without question. But a resort, no way! In my mind, to qualify as a resort, there should be mountains, desert, an ocean or a combination of these three just outside or at least in clear view-not a busy roadway with bumper-to-bumper traffic during rush hour or the entrance to a freeway a block away. Somehow, they seem to detract or disqualify that “resort” part of the hotel’s description. But, nonetheless, it’s an awesome property, with great staff, ambience and a wonderful restaurant and amenities that meet all of the qualifications of a luxury hotel. We loved it, highly recommend it and will always stay here when we’re in the area. The hotel is surrounded by lots of great restaurants, boutiques and stores and they offer a shuttle, which makes them convenient to visit without moving your car. Inside, the general areas throughout the property were immaculate, service was top notch (except the phone in our room didn’t work which made it difficult to order room service or contact the front desk) and the great lawn or park (as they called it!!) was a wonderful place to sit and relax.or just enjoy some time outside. The beds are comfy, shower pressure was good and the room amenities were what you’d expect (slippers, bathrobes and small toiletries) were what you’d expect. So, don’t be put off by the title of this review! It’s 5 star luxury in every respect! But, when you stand at your window and see bumper-to-bumper traffic and an interstate highway entrance within walking distance, even though the hotel is relatively quiet inside, reality causes that “resort” theme to disappear quickly.

Excellent

Everything. Customer service and experience overall.

Cons Cleanness and customer service.

This is a beautiful hotel

We loved our first stay at The Ballantyne. The hotel, rooms and grounds are lovely. The staff is gracious, friendly and helpful. The restaurants are terrific. The Ballantyne is a gem!

Not a 'Luxury' experience

The resort itself is lovely. Every employee I encountered was friendly and helpful. The meals we had there were excellent, particularly the burgers at the pool. Ah, the pool. They make it look like a big, beautiful oasis. It's not. We arrived at the resort at about noon on a Friday and the pool was PACKED. There were no chairs available. They have about 200 rooms and maybe, MAYBE, 80 chairs. We decided to try the 'indoor' pool. This would have been somewhat enjoyable had there been some chairs available on the deck area outside the indoor pool, but no. So we basically sat in our room all of Friday afternoon because the pools were full. We got up early on Sat and secured 2 chairs at about 830AM. Mind you, the pool was already 75% full at 830AM. There were the usual rude a-holes who put a towel down at 8 and then go back to bed. This practice needs to be policed IMO. I will say they did have 2 people taking names and trying to get guests seated at the pool. I do not consider this a 'luxury' experience. Securing a chair at the pool at a 'luxury resort' in July shouldn't feel like The Hunger Games. The music out there was great tho. 80's rock and pop. At 1PM they started the live music. It was awful. Talk about depressing. I'll never stay there again.