The Oasis at Grace Bay

Jardinería, ambiente familiar, música, localización

Cons Atención en el restaurante del hotel

Could’ve been better

It was walking distance from everything

Cons Staff was rude and just stared most of the time.

Customer Service Needs Work

I am giving this resort a one star review because my birthday experience here was not great at all and has turned me completely off to the island. Our vacation started off with everyone else in our group having their rooms available for check-in yet we had to wait for ours to become available even though we put that we were arriving early in our reservation (disappointing but no problem). The room we checked in had an ant infestation (see video). How did this get past the house cleaning staff that needed all this extra time in our room? It took us pressuring the front desk to get them to rectify the problem. This was all happening the day of my pre-planned and paid for birthday dinner. So while everyone else in my group was relaxing and getting ready, I was dealing with this. Day two, after paying for coconuts on the beach, we learned from the hotel staff that these were included in our stay. No one shared that beforehand. The hotel did have a free shuttle that took you to and from the beach but at no point did the driver of the shuttle ever offer to help us on or off the shuttle. I had my hands full with the pizza box from the hotel, drink in hand, and bag, and he just watched my friend and I struggle to get off. Also, the new room we were moved too also locked us out twice. Not sure why that happened but when it did, we had to walk back to the front desk and ask for it to be reset. Lastly, the TV in our new room didn't work. The issues became laughable over time. This entire experience reflects the POOR level of customer service and professionalism the staff here offer. I do not expect this of a property that advertises itself as a 4 star hotel experience. And I have never had to beg for staff on an island hotel/property to be friendly, welcoming, and offer great customer service. Pros: The hotel food was good. The grounds were always kept clean. The rum punch upon welcome and cold towel were refreshing.

The staff were very friendly and accommodating. The grounds were lovely and very close to the beach. Well-kept rooms and pools as well.

Really great hotel

I have no criticism of this wonderful hotel. It is not on the beach but they have a golf buggy which takes you in about 2 mins to probably the best part of the beach where they have sun loungers and umbrellas. The hotel location is great , walking distance to the centre of town and all the bars and restaurants. The hotel has two swimming pools and an overpriced restaurant. The rooms are big , modern, clean and luxurious with private balconies. The staff are super friendly and helpful. When we left they gave us a big hug.

Great

Everything

Cons a little bit noisy environment at early morning