The Palms by Eagle formerly Holiday Inn Accra Airport, an IHG Hotel

Decent hotel, good service

The hotel was decent for the price, and conveniently located next to the airport with a free shuttle service. The customer service was good, the employees were nice. The rooms are a bit outdated, but they’re ok. Food from room service was not very good.

A little break before Xmas.

Spent a week this month at this hotel in Accra. Loved the look of the spacious reception (to me it is a no frills hotel really), but on arrival I was hit by the smell of damp. Either the system got used to this cos by the day the smell ebbed. Or I arrived on a rug clean day?? My favorite space was the shower. Beautiful, had hot, hot, pressured water and the usual amenities. The restaurant served a good array of fresh goodies and great service. Had a situation of damp floors on floor 4 standard room and was upgraded to a floor 6 lux room. Trust me it is a million kms between floor 4 and 6 (or perhaps between standard and lux rooms. The towels were softer, the bathroom amenities smelled nicer. Thank you, Holiday Inn! Friday nights by the poolside are a ‘must not miss’. There was a live band and great ambiance. All ended in time for my bedtime fortunately. All in all, great place with very polite and helpful staff. I’ll recommend the Holiday Inn Accra to anyone who enjoys a less frilly, business-type hotel.

Chefs attitude at breakfast, lunch and dinner….

This hotel is like a home for me. Everybody at reception so good and always helpful. I have been coming here for many years happily… Only one thing this time surprised me .. the chef in the kitchen who prepare food for breakfast, lunch and dinner… Every morning during my stay (around 1 week) i had to eat food with a lot of pepper… in rice, chicken, noodle, spaghetti etc and some other food despite i complained by calling him, talking to reception and their superior, i could not get any result. As i was too busy i did not have time to change hotel or eat somewhere else. I had several time problem with my stomach and other intestine problems repeatedly came back… i suffered… i wanted to talk to their general manager but each time i asked if he is in the hotel, they said he is not in the hotel. İndeed i am not happy to write here about this issue but i wanted someone to tell the chefs to stop this nonsense stubbornness … Holiday inn hotels are chain hotels, we trust their brand and stay in these hotels in many coyntries. These hotels are not toy in someone’s hands.. chefs must give more importance about humain health. Also i dont like the quality of pastry sfuff in the buffet either. I hope SOMEONE WITH COMMON SENSE WILL STOP THEM. If someone wants to eat a lot of pepper, he can add on his food but he has no right to make me to go to hospitals when i came back to my country.

Business Trip to Ghana

Arrived lat...ish via KLM flight. Had a couple of beers, bar staff were friendly. Ladies of the night approached us but you just have to accept this in Africa. Breakfast was alright with plenty of choices. Bedrooms were ok, a bit bare but clean

Wonderful, BEAUTIFUL and graciuous

Beautiful interior! Wonderful breakfast and other meals. Great spacious rooms! After staying in a hotel in Cape Coast, where we didn't have running water every day, this was a treat. LOVED it! All of the staff were gracious!

Service at the counter was excellent but management and leadership were poor and uncreative. I found stains on the bedsheet and the mattress. The manager at the hotel flat out told me I could take my business somewhere which I did for a difference of $30 dollars. I was willing to pay $150 to sleep on the stained mattress instead of $180 dollars.