The Ritz-Carlton, San Francisco

Perfect stay, excellent people, no place I’d rather be

The Ritz-Carlton, San Francisco is my favorite hotel and though I live a half hour away, I stay here often and I’ve been coming to the hotel for 35 years. It’s always perfect! From a welcome from Miquel and Scott as I drive my car in, to Julien, the front desk manager, I am treated like a VIP and appreciate everything that the Hotel does for me. I feel safe and cared for all the time.

Excelente hotel

Habitación amplia y cómoda

Not the Ritz Carlton I’ve been going to for over 30 years.

The location. I’ve been staying here for over 30 years. Aldo the top notch valet, Miquel, welcomed me as though we are old friends. It is wonderful. He was very helpful and kind and very professional. Julian, the front desk manager, was very helpful and sorted out my problem with getting into my room in a timely manner. He was amazing and saved the day.

Cons The front desk woman was incredibly rude & unhelpful. Her attitude was NOT of the Ritz Carlton level. My room was on a main street and very loud. I had a very hard time getting to sleep. The coffee in the room was terrible and the Diptique body lotion in my bathroom was old and unusable. The mattress in my room was also old and very uncomfortable. The main lobby restaurant was under construction which was disappointing. I was looking forward to the most delicious hamburger in San Francisco. It was SO opposite of every stay I’ve had in the last 3 decades. So very disappointing to not have the Ritz Carlton experience I was expecting.

Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m

Staff and service were amazing !

Cons Nothing . Excellent ! No complaints

Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m

The stay was very welcoming and extremely tentative. All of my needs were met and quickly! Excellent service :)

Cons Nothing. No complaints

A lovely and truly relaxing stay

Amazing staff, ambiance, and large rooms with views. We loved the amenities, room service, robes, etc. Every single person we interacted with went above and beyond to make our experience memorable.

Cons The property is very old so this not their fault! But the drains were slow in the shower so water does pool up a little. There was a towel in our room that didn’t look very clean when we arrived. But otherwise, it was exceptional.