The Ritz-Carlton, St. Louis

My stay at the Ritz Carlton St. Louis was absolutely perfect! The staff are amazing, the food is incredible, and the ser

Lovely property and very quiet. Staff is so personable and efficient.

Cons I wish I could have stayed longer!

Beautiful property but beware housekeeping may try to kick you out early. Made me feel rushed.

Property was beautiful and well maintained.

Cons Didn’t like that housekeeping came in at 8:30/9 am and removed my sheets while I was out having breakfast. I hadn’t checked out and was still very much comfortable n the room. All of my stuff was still out throughout the whole room and they came and took all my sheets away. I’ve never seen a property so this before. Once they entered the door and saw my belongings they should have vacated immediately. This made me feel rushed and I was there to relax.

Room and in room dining were great- service by staff left us very disappointed.

Breakfast was wonderful and HOT! Glad we ordered room service

Cons We had a terrible time with the service at the bar. I was hoping I could speak to someone regarding the situation we had with a staff member. My husband was refused service TWICE for not having a valid ID. He has not one - but two (a back up) ID's that he showed and the reason that the bartender refused him was because he could not see the hologram. Tennessee ID"s do not have a clear hologram and he felt embarrassed for being denied when his documentation is valid. Extremely disappointed in the service and attitude of the bartender. With the title of Ritz- you would think that you could have an electronic ID verifier if ID's are too difficult for the bartenders to read. This happened within 30 mins of checking in to the hotel and absolutely put a damper on our evening.

Memorable🥹

I love the café Don Alfonso downstairs in the staff was very kind and respectful

Cons N/A

Other than poor guest service upon check in the stay was great

Cons when i arrived at check in the guest representative EZA treated me as if i didn't belong he left me at the counter waiting for my key for a little over 20 mins where my husband had to knock on the door and ask what was taking so long and after a long trip there i was ready to rest and enjoy my stay but the guest rep EZA was awful and very unprofessional my husband should not had to find him for our keys to our room we paid entirely to much to be treated as if we didn't belong!!!

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