The Ritz-Carlton, Washington, D.C.

Elegant facility, attentive staff and a fun luxury weekend.

Classic Ritz elegance and service. Convenient D.C. location to spoil yourself for a bit.

Cons It’s a lux brand and a very nice facility but still feel like you wildly overpay for what you get .. $80 breakfast anybody?

Amazing service, beautiful hotel

10/10 stay for a weekend trip in DC. Service was top notch. We were there for my son’s birthday and the staff at the Ritz went above and beyond to make it special. We will definitely be returning!

In need of a major update

This Ritz Carlton is a staple in the West End. I have frequented this hotel for decades; however, it appears to not have had an update besides the restaurants. The rooms are quite dated and not fitting of the Ritz Carlton brand. The lounge is still popular but the furnishings are in need of replacement. Some of the seating is dirty, tattered and much too low for the average lounger. Despite the service, I will elect to stay at another Ritz Carlton in the future

Unforgettable experience at Ritz-Carlton hotel in Washington DC

We expected this hotel to exceed our expectations and that was exactly what happened. The location of the hotel is not very far from the museums places but is also 10 min walk from a metro station being more convenient for people that likes using the public transportation. The cleanliness of the room was great. Twice per day there was someone that came to check the room and to clean. Our room was with 2 queens bed and was pretty large for our need. We felt very comfortable when we were inside. The room had also an access to the lounge club. If I understood well the lounge is opened 24/7 but for food/drinks there are specific hours during the day. The lounge personnel was very helpfully and they did all they could for us to feel great there. We stayed there during the 4th of July US holiday and FIFA World Cup. That makes our time more enjoyable watching the soccer games. The hotel has also a restaurant that can be used but for us was enough what the club lounge supplied in terms of food/drinks The entire hotel personnel is very helpfully and they will do everything to make your hotel experience unforgettable. If you came by car there is a valet option or a self underground parking. Whatever will work for you. We will come back anytime with pleasure on this hotel if will be again on our way.

Impressed by service, not so much the room.

PRO: Service was top notch. For anniversary celebration and platinum elite status, they gave me quiet high floor room on courtyard side. Room service did give a nice anniversary dessert which was great and wonderful for pictures! For the amount I paid (discounted rate) it was great. I don't think the non-discounted price would be worth it. Stay overall was very comfortable, walking distance to subway (9 or 14 minutes depending on the line). Was able to use complimentary umbrellas to use around town. Separate tub and walk in shower was nice touch, and wife enjoyed the hot water and water pressure. Wife especially enjoyed the complimentary chocolates. CON: Being a ritz, holding platinum elite status doesn't get much (i.e. no breakfast), wish the shower could have been just a tad larger as fitting 2 people in shower was a tight squeeze, sad that the gym cost extra, so I did not use gym (on the plus side other hotels probably would have just charged all guests a resort fee). Overall great experience, but I wouldn't come back at regular price.

Service only lasts as long as your stay

Hotel was fantastic as long as you are physically staying on site. Once checked out, the prided gold standard Ritz Carlton service seems to disappear faster than a saharan raindrop. My wife stayed and forget her prescription eye glasses. Simple mistake that should be easy enough to get them back on a tight timeline from an organization that prides itself on service. They use the same outsourced vendor that a holiday inn does with zero personal touch or guarantee that the item can make it back by a deadline to leave for another trip. Screened calls by a manager, possible lies told about what would be done to resolve the issue, and zero follow through or follow up when it was promised. What was once the gold standard for service across the industry has become a joke in our experience. I've had similar lost item mistakes in the past and the hotel (Conrad in Midtown NYC) went the extra mile to ensure I got the item back ASAP. The Ritz has fallen to profitability over guest services which is difficult considering the rates they charge. Based on this experience, we will be using other accommodations in the future for both personal and business travel and suggest others do so as well. Certainly will NOT be a guest for life following this experience.