THE SAGA HOTEL HOI AN
Rooms are spacious and clean with comfortable beds, though some face walls and noise carries from upstairs.
Written by AI from guest reviews.
Praised forhelpful staff · good location · comfortable rooms
Flagged forslippery bathroom floors · ambiguous service charge policy
Lovely hotel, clean and comfortable
Great customer service and value for money
The customer service is exceptional. All staff are very attentive and genuinely want to help. The pool is beautiful and although it seems like there aren't many sunbeds, we were always able to get one. They have a free shuttle into the old town and to An Bang beach. There are also free bicycles to borrow, although we didn't do this. There are a few restaurants, shops and massage places just outside the hotel.
Cons Nothing
Our room and amenities were clean and beautiful, and the every worker we encountered were very polite and lovely to talk
The Saga Hotel was a fantastic stay in Hoi An. Firstly, we arrived around 9:30am and they got our room ready and available for us to check in at 10:30am. In the meantime, we were served tea, a clean face towel, and restaurant and tailor recommendations. We were also able to hand in clothes to be washed before check-in (which we got in the afternoon!!). All the workers were friendly and knowledgeable, the included buffet breakfast had great variety and delicious, and the pool was clean. Our room was also clean, the beds were comfortable and we had someone come clean it every day, restocking complementary water and fridge items. Lastly, visiting the spa is a must do! I went to the spa and got a 90-minute treatment and the 2 women who served me were an absolute delight as well.
Cons Nothing - everything was fantastic
Very relaxing, lots of pool sunbeds, very friendly staff
Fabulous breakfast selection and very attentive staff
Cons The only negative it is a bit out of town . Taxis sometimes had to be booked at night when it's busy.
Lovely rooms, comfortable bed and wonderful facilities with friendly staff. Great value!
Service was so friendly and always timely. Staff were genuinely concerned about us. Beds comfortable, air con fantastic in that humidity. We loved our time at the Saga.
Cons Nothing to say. We would have loved an iron, but it seems standard throughout Vietnam to not include in rooms. Apart from this, everything was perfect.
You wont be disappointed
We loved Everything we changed from another hotel at short notice. We left very early in the morning for a flight and they even gave us a breakfast box to take. Girl at front of desk was the most helpful of our entire trip. I fully recommend this boutique hotel, you wont be disappointed. The Saga bar was also very good and a great setting. Rooms very clean and spacious.
Cons Absolutely nothing.
