The Savoy Hotel & Beach Club ~ Miami Beach

RACIST STAFF

Do not do unless you want to be racially harassed. Very racist staff to black people specifically Jimmy (bald Hispanic dude who claims not know English but he does) and the young Hispanic tall boy who looks young who has acne and (I thinks braces). They followed me around and created a hostile environment for me. DO NOT GO HERE please.

If you need to use the bathroom this hotel is not an option and house keeping is nowhere to be found

The employee who works in the room next to the bathroom sit in the bathroom during working hours longer than 30 min holding up a line of other people trying to use the bathroom!!!!

Beautiful space- looking forward to returning under different circumstances

We got beach cabanas on a day pass and that included the pool. It’s a good deal to lounge in such a beautiful space. It was special circumstances that made it both a great and not so great experience. Though we were among the first at the pool it was very hard to get service. We kept flagging down people for food menus and drinks. I ended up just going up to the bar to get drinks all but one round when I was able to grab a server. We ordered food but an hour later it still hadn’t arrived so we had to hunt them down again- got the food about 1:40 after we originally ordered and the order was wrong. They did comp the food. They were having a World Cup party which was awesome to watch the game that way but the DJ was so loud we couldn’t talk. Altogether it was about $640 for 4 of us. The girls with us said the service on the beach was excellent. I’m glad we had the experience of a pool packed with cheering football fans. I would be interested and returning another time since all the reviews said the service was amazing- I just think they were understaffed for the party.

Péssima relação qualidade / preço

Cons Muito velho e o cheiro. O Hall de entrada parece um hotel 1 estrela e os quartos são muito fracos

Thank you Denzel!!

I can not be more happy with my stay. The room was beautiful , and Denzel was such a great help. From check in to check out he made our stay mazing. Thank you so much .

Exceptional Service from Denzel and Enzo

I would like to take a moment to recognize two exceptional members of your team, Denzel and Enzo, whose outstanding service made my stay at the Savoy truly memorable. Denzel went far above and beyond what anyone could reasonably expect. He actually came in on his day off to ensure that everything was in order and that my concerns were addressed properly. His attention to detail, professionalism, and commitment to guest satisfaction were remarkable. He carefully confirmed important details and helped me resolve an issue involving my pool pass and a guest, making what could have been a frustrating situation completely stress-free. What impressed me most was that Denzel genuinely cared about ensuring I had a positive experience. Employees like him are rare, and they are a tremendous asset to your organization. Because of Denzel's exceptional service, I will absolutely return to the Savoy and confidently recommend it to others. I would also like to recognize Enzo, who works at the pool area. Enzo is incredibly warm, attentive, and welcoming. His kindness feels genuine and sincere—not simply customer service because it is part of his job, but a natural reflection of who he is. He has an excellent rapport with guests and creates an atmosphere that is friendly, comfortable, and enjoyable. Every interaction with him made me feel valued and appreciated. Both Denzel and Enzo exemplify the highest standards of hospitality. Their dedication, professionalism, and genuine care for guests significantly enhanced my experience at the Savoy. Please extend my sincere gratitude and appreciation to both of them for a job exceptionally well done. Dr. J~