The Westin Charlotte
The bed is comfortable and rooms are spotless, but the layout feels cramped with poor furniture placement.
Written by AI from guest reviews.
Praised forclean and comfortable rooms · outstanding service from staff · great location near attractions · excellent food options
Flagged forsome rooms could use modern amenities · limited room service menu
Great experience, would stay again.
Staff was very friendly and accommodating in the lobby, front desk, and bar.
Cons Parking garage is difficult to navigate and needs better signage and flow to exit. Parking attendant was rude in garage. Wish there was a pool.
Friendly staff
Cons An issue with the sink leaking but maintenance was there within minutes
Brody goes above and beyond for the customers ! Everything else was AMAZING
Great ! Communication was AMAZING, customer service Beyond This World!!!!! & The Young Gentleman Brody I Believe. Did a great job Very Respectful!!
Everything
Cons I loved everything
My Stay at The Westin Charlotte
I had a pleasant stay at the hotel, though my digital key was not working and the manager had to override it. Lines were extremely long, and it took a long time to check into the room. I could definitely see that the hotel is showing its age, since some of the elevator buttons on the 11th floor, where I stayed, did not work, so I had to use another call station. Elevator indicators were not properly functioning, but the elevators still worked fine. Luckily, I had Bonvoy points to use toward my stay, which definitely helped offset the costs. This place does not have a spa, which is my only complaint for an upscale Westin hotel. I wish there were one on the hotel property.
Can’t wait until next stay!
Comfortable
Cons Nothing
