The Westin Chongqing Liberation Square

A Great Place to Stay in a very Dynamic City

A hotel that appears newish-not sure how old it is - but it is in excellent shape. A beautiful lobby and lounge greets you as you check in. The rooms are spacious and excellent views are available. Floor to ceiling windows. The finishings are high-end - we even had a Bang and Olufsen tv in our room and a second tv in the double shower that overlooks the city. Wow! The location could not be better - only a block off of Libération Square and close to the city vibe. The member lounge is also well stocked with a variety of food during open hours. Check out the multi-storey wine cellar. Would definitely recommend a stay here.

Customer service is not good here,

Mediocre hotel with good view but unacceptable service. Nothing was really good regarding the service at the Westin. It pretty much ruined my stay in Chongqing. Upon arrival even though the Bonvoy app told me my room was ready and it was not. This is fine as it was before check in time. When the room was finally available it smelled like someone was smoked in it and getting our bags from the concierge was like pulling teeth. We switched rooms because of the smoke smell and the claimed they upgraded us to a river view. However it was on a lower floor and with construction in front of it. We then got upgraded to a suite and was told it would be ready at 3pm and to pack our things and they would be moved. We arrive Le back to the hotel at 4pm and SURPRISE the suite wasn’t ready and we were told to wait 30 more min. This is unacceptable and they found and apartment suite for us, it is nice however the decor looks old and dated compared to the room we had before. Now here is the best part. I had laundry service and was told it was to be returned by 7pm the next day which is fine. Arrive back at 11:35pm and NO Laundry. This is where I lost it as I had been patient with all the other issues. I was given a few excuses until they finally told me the pre authorization wasn’t enough on my card as I had charge a few things to my room. Fine I understand HOWEVER they made one attempt to contact me in the room when I was out, no email, no notes under the door. They didn’t have my WeChat at the time so they could not message me. This absolutely unacceptable that they thought it was ok to keep my laundry without being able to communicate with me. If you want supar service this is the place to stay. There was one customer person Yummy that’s I only communicated with via email and she was probably the most helpful of all of them. She is the one that orchestrated the suite upgrade and gave us and bottle of wine. However the rest of them all need to be better trained in customer service issues.

On the front desk they gave so warm welcome experience that I ever had.

When I arrived in here I feel warm welcome from the hotel by Hotel staff they taking care of me like I am their family especially staff that name Irris she gave me a good advice about the facilities of hotel I feel very good and so warm. Thanks.

Wonderful stay at Westin

The service was impeccable. Check in was smooth and staff was friendly. Iris Xian was extremely helpful. Highly recommend the hotel.

Outstanding Hotel; Above and Beyond Concierge James Ye

The Westin Chongqing Liberation Square is truly an outstanding hotel. The location (with close proximity to the Jiefangbei pedestrian shopping/food street and around a 15-minute walk to popular Hongya Cave), modern room designs (with city and Yangtze River views), room sizes (with complimentary water bottles), bathrooms and amenities, housekeeping staff, breakfast at Seasonal Tastes, breakfast and afternoon snacks at Westin Club, and dinner at Chuan Shang were all exceptional. We enjoyed all of them very much and they all exemplified what a first-class luxury hotel should be. In addition, there were two occasions that stood out. First, during check-in, Sylvia at the Front Desk recognized my Marriott Bonvoy Gold status and upgraded one of our rooms to a Studio Suite King River View, with beautiful views of the Yangtze River and Cableway, Raffles City, and other buildings that lighted up in the evening. The spacious room also provided unique features such as the double rain showers in the bathroom, and an exercise bike and yoga ball. The second instance took place on the evening before our departure. Our son's cell phone had accidentally fallen off his pants pocket in a taxi before we arrived at the hotel, and he only realized it a few minutes after the taxi had left. My wife immediately seeked the help of James Ye, who was one of the staff stationed at the concierge at the time. James immediately helped by: (1) hailing another taxi and together with my wife, tried to chase down the taxi that had the phone (using location tracking, although delayed); (2) bringing my wife to the police station to look at CCTV footage, helping the police identify the taxi through its license plate, having the police contact the taxi driver, and having the driver return the phone to the hotel that same night; (3) fronting payment for all expenses incurred, including taxi fares (plus that of the taxi returning the phone), (4) calming down my wife and reminding her not to worry; and (5) showing initiative, quick-thinking, and street smarts in solving the various issues that arose during the recovery process. There is no way we could have recovered the phone in any other city, nor have it returned within hours, with practically no information about the taxi. James Ye truly went above and beyond what a concierge normally does, and for this, should be applauded and commended for his incisive and decisive problem-solving actions. There is no doubt he is an asset to Westin, and with further training and development, can quickly rise to become an effective and efficient management leader not only of the hotel, but in any other service industry organization. We heartily and without reservation, endorse The Westin Chongqing Liberation Square to any Chongqing-visiting tourist, and more importantly, thank the excellent staff, especially Sylvia and James Ye, for contributing to the operation of such a well-run hotel, and for handling effectively the day-to-day situations - both foreseeable and unforeseeable - faced by them. Bravo!

Excellent housekeeping and Jenny Yang of front desk

Rooms are very spacious. Bed very comfotable with separate bath,shower and toto bidet toilet. Housekeeping very fast and prompt. And a very friendly front desk staff upon check out that speaks english quite well.