The Westin Cozumel
Rooms are clean with good ocean views, but the hotel struggles with basic maintenance and service.
Praised forrooms very clean and comfortable · quiet resort atmosphere, not overcrowded
Room cleaning
Very clean and well organized! Our cleaner did a beautiful job of fixing our room up for us everyday and creating little animals and decorations out of towels and things for her! She loved it!
Excellent hotel in Cozumel
My wife and I stayed here and had an excellent time in Cozumel. The hotel is beautiful, and the beach is stunning. The water is incredibly clean and crystal clear blue. Even when other beaches in Cozumel have significant amounts of seaweed, this beach had very little, which made our experience even more enjoyable.Both pools are beautiful, and we loved spending time swimming and relaxing by them. The staff was friendly, welcoming, and attentive throughout our stay. One waiter in particular, Vicky, stood out for being exceptionally friendly, efficient, and professional.Overall, we had a wonderful experience and would highly recommend this hotel to anyone visiting Cozumel.
Amazing service
This place was perfect. We enjoyed our time together here. It is just what we needed. We had the pleasure of having Vicky as our service for a few days. She made our time at the pool and the snack bar very memorable. With amazing staff like her we can't wait to come back.
Easygoing atmosphere
The, hotel amenities are fantasic. The staff are very patient and understanding. Also of note, Vicky at the snack bar, served us drinks with a big smile and was very kind to us on our honeymoon. Thanks, for the good times! Will come again.
People like Vicky make this property special.
Have stayed at this Westin many times when I have visited Cozumel and while the beach and pools are fantastic it's the people who make this property special. Our beachside server Vicky is one such example. She is the kindest, most efficient, lovely Marriott employee I have ever had the pleasure of interacting with in all of my myriad travels. She truly is a special human being and my better half and I look forward to seeing her again when we return. And return we shall because of fantastic people like her....
Beach stay
Vicky is the best! This hotel is amazing. Beach is amazing! Could not recommend more. Great food. The list goes on.
