Praised forexcellent service · great amenities
Flagged forfood quality could vary · need for room updates
4SA · Sep 2026
To be completely honest, based on my experience, I would not return to The Westin Resort. I expected a much higher stand
• Staff – 10/10
The front desk staff were excellent. Very friendly, helpful, and professional.
• Main pool & kids’ pool – 10/10
The pools were definitely one of the highlights of the resort. The kids’ pool in particular was great for families.
• Villa cleanliness – 8/10
The villa was generally clean and well maintained from a cleanliness perspective.
Cons • Villa furniture & maintenance
The furniture needs renewal. The bed, couch, and sofa were all squeaking, which was quite annoying.
The Smart TV was not working properly, and the villa door would not fully close unless you slammed it very hard.
• Private pool cleanliness
Although the staff cleaned the pool every day, the water was still often dirty. I think the pool needs a better filtration or circulation system to keep the water clean throughout the day.
• Lobby is extremely hot
The lobby has no air conditioning, only fans, and it was very hot and uncomfortable. For a resort of this standard, I was surprised by this.
• Buggies need maintenance
The buggies were quite old and squeaky and seemed to need better maintenance or replacement.
• Breakfast restaurant – 7/10
The breakfast was acceptable, but nothing particularly impressive.
• Tide Restaurant – 5/10
Unfortunately, the food quality was very disappointing. My advice would be to stick to the seafood if you decide to eat there.
10Couple · ID · Sep 2026
Wonderfully perfect getaway stay
This hotel exceeded my expectations !
Location is fantastic. Just a few minutes to its private beach, multiple swimming pools.
Staff is definitely a credit to this hotel - extremely helpful, polite and go an extra mile for you (special credit for Mr.Mahesh Singh rawat and Mr SSaiful Sharipp).
We had an amazing time! We loved the pool, the facities and restaurants food, and our room was very clean and quiet. We cannot wait to come here again.
Cons It's already so perfect, cannot imagine what not to like.
4SA · Sep 2026
Overall, a 4/10 experience, and I wouldn’t return.
• Staff – 10/10
The front desk staff were excellent. Very friendly, helpful, and professional.
• Buggy staff – 10/10
The buggy staff were also excellent. They were always helpful and provided great service.
• Main pool & kids’ pool – 10/10
The pools were definitely one of the highlights of the resort. The kids’ pool in particular was great for families.
• Villa cleanliness – 8/10
The villa was generally clean and well maintained from a cleanliness perspective.
Cons • Villa furniture & maintenance
The furniture needs renewal. The bed, couch, and sofa were all squeaking, which was quite annoying.
The Smart TV was not working properly, and the villa door would not fully close unless you slammed it very hard.
• Private pool cleanliness
Although the staff cleaned the pool every day, the water was still often dirty. I think the pool needs a better filtration or circulation system to keep the water clean throughout the day.
• Lobby is extremely hot
The lobby has no air conditioning, only fans, and it was very hot and uncomfortable. For a resort of this standard, I was surprised by this.
• Buggies need maintenance
The buggies were quite old and squeaky and seemed to need better maintenance or replacement.
• Breakfast restaurant – 7/10
The breakfast was acceptable, but nothing particularly impressive.
• in room dinning very pricy and food is not good
• Tide Restaurant – 5/10
Unfortunately, the food quality was very disappointing. My advice would be to stick to the seafood if you decide to eat there.
10Couple · GB · Aug 2026
Fantastic location.
Room was excellent
Cons Everything was perfect
9FR · Aug 2026
Très bon petit déjeuner, plage privée Personnel, très serviable. Les enfants ont adoré la visite des singes sur les balcons.
Cons Nécessité de fermer les fenêtres pour éviter que les singes ne rentrent et ne volent les affaires
9QA · Aug 2026
Nice stay in Langkawi
The breakfast is exceptional. The hotel team is very cooperative and nice, especial thanks to Ms. Jane from the reception team for her great assistance.
Cons The rooms are old ad need more maintenance but everything is clean and nice.